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Salesforce End-to-End Implementation Handbook

You're reading from  Salesforce End-to-End Implementation Handbook

Product type Book
Published in Mar 2023
Publisher Packt
ISBN-13 9781804613221
Pages 302 pages
Edition 1st Edition
Languages
Concepts
Author (1):
Kristian Margaryan Jørgensen Kristian Margaryan Jørgensen
Profile icon Kristian Margaryan Jørgensen

Table of Contents (21) Chapters

Preface 1. Part 1:The Pre-Development Phase
2. Chapter 1: Creating a Vision for Your Salesforce Project 3. Chapter 2: Defining the Nature of Your Salesforce Project 4. Chapter 3: Determining How to Deliver Your Salesforce Project 5. Chapter 4: Securing Funding and Engaging with Salesforce and Implementation Partners 6. Chapter 5: Common Issues to Avoid in the Pre-Development Phase 7. Part 2: The Development Phase
8. Chapter 6: Detailing the Scope and Design of Your Initial Release 9. Chapter 7: Building and Testing Your Initial Release 10. Chapter 8: Common Issues to Avoid in the Development Phase 11. Part 3: The Roll-Out Phase
12. Chapter 9: Deploying Your Release and Migrating Data to Production 13. Chapter 10: Communicating, Training, and Supporting to Drive Adoption 14. Chapter 11: Common Issues to Avoid in the Roll-Out Phase 15. Part 4: The Continuous Improvement Phase
16. Chapter 12: Evolving Your Salesforce Org and DevOps Capabilities 17. Chapter 13: Managing Your Salesforce Data to Harvest the Fruits of Customer 360 18. Chapter 14: Common Issues to Avoid in the Continuous Improvement Phase 19. Index 20. Other Books You May Enjoy

Governing your Salesforce program and platform

With many changes happening to your Salesforce program and the platform to serve your organization, having solid governance in place is key for stability and growth.

Let’s begin by looking at your Salesforce CoE role in the governance of your Salesforce program and platform.

Updating your Salesforce CoE

Your Salesforce CoE is still the overarching governance body responsible for overseeing your Salesforce program. It consolidates knowledge, guidelines for ways of working, and change management, and manages the governance structures and forums for business, technical, and data governance.

The key leadership roles in your Salesforce CoE in the continuous improvement phase are as follows:

  • Salesforce platform owner: This is the owner and overall accountable for your Salesforce platform, and its roadmap:
    • Some organizations also refer to this role as chief product owner or product manager. If your Salesforce platform...
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