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ElasticSearch Blueprints
ElasticSearch Blueprints

ElasticSearch Blueprints: A practical project-based guide to generating compelling search solutions using the dynamic and powerful features of Elasticsearch

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Publication date : Jul 24, 2015
Length 192 pages
Edition : 1st Edition
Language : English
ISBN-13 : 9781783984923
Vendor :
Elastic
Category :
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ElasticSearch Blueprints

Chapter 1. Google-like Web Search

Text search problems are one of the key and common use cases for web-based applications. Developers over the world have been keen to bring an open source solution to this problem. Hence, the Lucene revolution happened. Lucene is the heart of most of the search engines that you see today. It basically accepts the text that is to be searched, stores it in an easy searchable form or data structure (inverted index), and then accepts various types of search queries and returns a set of matching results. After the first search revolution, came the second one. Many server-based search solutions, such as Apache SOLR, were built on top of Lucene and marked the second phase of the search revolution. Here, a powerful wrapper was made to interface web users that wanted to index and search text of Lucene. Many powerful tools, notably SOLR, were developed at this stage of revolution. Some of these search frameworks were able to provide document database features too. Then, the next phase of the search revolution came, which is still on-going. The design goal of this phase is provide scaling solutions for the existing stack. Elasticsearch is a search and analytic engine that provides a powerful wrapper to Lucene along with an inbuilt document database and provisions various scaling solutions. The document database is also implemented using Lucene. Though competitors of Elasticsearch have some more advanced feature sets, those tools lack the simplicity and the wide range of scalability solutions Elasticsearch offers. Hence, we can see that Elasticsearch is the farthest point to which the search revolution has reached and is the future of text search.

This chapter takes you along the course to build a simple scalable search server. We will see how to create an index and add some documents to it and try out some essential features such as highlighting and pagination of results. Also, we will cover topics such as how to set an analyzer for our text and how to apply filters to eliminate unwanted characters such as HTML tags, and so on.

Here are the important topics that we will cover in this chapter:

  • Deploying Elasticsearch

  • Concept of the head UI shards and replicas

  • Index – type mapping

  • Analyzers, filters, and tokenizers

  • The head UI

Let's start and explore Elasticsearch in detail.

Deploying Elasticsearch


First, let's download and install the following tools:

  • cURL: cURL is an open source command-line tool available in both Windows and Unix. It is widely used to communicate with web interfaces. Since all communication to Elasticsearch can be done through standard REST protocols, we will use cURL throughout the book to communicate with Elasticsearch. The official website of cURL is http://curl.haxx.se/download.html.

  • Elasticsearch: You need to install Elasticsearch from its official site http://www.elasticsearch.org/. When this book was written, the latest version of Elasticsearch available was 1.0.0, so I would recommend that you use the same version. The only dependency of Elasticsearch is Java 1.6 or its higher versions. Once you make sure that you have Java installed, download the Elasticsearch ZIP file.

First, let's download Elasticsearch:

  1. Unzip and place the files in a folder.

  2. Next, let's install the Elasticsearch-head plugin. Head is the standard web frontend of the Elasticsearch server. Most of the Elasticsearch operations can be done via a head plugin. To install head, run the following command from the folder where Elasticsearch is installed:

    bin/plugin -install mobz/elasticsearch-head # (Linux users)
    bin\plugin -install mobz/elasticsearch-head # (Windows users)
    
  3. You should see a new folder in the plugins directory. Open a console and type the following to start Elasticsearch:

    bin/elasticsearch   #(Linux users)
    bin\elasticsearch.bat  #(Windows users)
    
  4. The -d command is used to run Elasticsearch in the background rather than the foreground. By running the application in the foreground, we can track the changes taking place in it through the logs spitted in the console. The default behavior is to run in the foreground.

One of the basic design goals of Elasticsearch is its high configurability clubbed with its optimal default configurations that get you started seamlessly. So, all you have to do is start Elasticsearch. You don't have to learn any complex configuration concepts at least to get started. So our search server is up and running now.

To see the frontend of your Elasticsearch server, you can visit http://localhost:9200/_plugin/head/.

Communicating with the Elasticsearch server


cURL will be our tool of choice that we will use to communicate with Elasticsearch. Elasticsearch follows a REST-like protocol for its exposed web API. Some of its features are as follows:

  • PUT: The HTTP method PUT is used to send configurations to Elasticsearch.

  • POST: The HTTP method POST is used to create new documents or to perform a search operation. While successful indexing of documents is done using POST, Elasticsearch provides you with a unique ID that points to the index file.

  • GET: The HTTP method GET is used to retrieve an already indexed document. Each document has a unique ID called a doc ID (short form for document's ID). When we index a document using POST, it provides a document ID, which can be used to retrieve the original document.

  • DELETE: The HTTP method DELETE is used to delete documents from the Elasticsearch index. Deletion can be performed based on a search query or directly using the document ID.

To specify the HTTP method in cURL, you can use the -X option, for example, CURL -X POST http://localhost/. JSON is the data format used to communicate with Elasticsearch. To specify the data in cURL, we can specify it in the following forms:

  • A command line: You can use the -d option to specify the JSON to be sent in the command line itself, for example:

    curl –X POST 'http://localhost:9200/news/public/' –d '{ "time" : "12-10-2010"}
    
  • A file: If the JSON is too long or inconvenient to be mentioned in a command line, you can specify it in a file or ask cURL to pick the JSON up from the file. You need to use the same -d option with a @ symbol just before the filename, for example:

    curl –X POST 'http://localhost:9200/news/public/' –d @file
    

Shards and replicas

The concept of sharding is introduced in Elasticsearch to provide horizontal scaling. Scaling, as you know, is to increase the capacity of the search engine, both the index size and the query rate (query per second) capacity. Let's say an application can store up to 1,000 feeds and gives reasonable performance. Now, we need to increase the performance of this application to 2,000 feeds. This is where we look for scaling solutions. There are two types of scaling solutions:

  • Vertical scaling: Here, we add hardware resources, such as more main memory, more CPU cores, or RAID disks to increase the capacity of the application.

  • Horizontal scaling: Here, we add more machines to the system. As in our example, we bring in one more machines and give both the machines 1,000 feeds each. The result is computed by merging the results from both the machines. As both the processes take place in parallel, they won't eat up more time or bandwidth.

Guess what! Elasticsearch can be scaled both horizontally and vertically. You can increase its main memory to increase its performance and you can simply add a new machine to increase its capacity. Horizontal scaling is implemented using the concept of sharding in Elasticsearch. Since Elasticsearch is a distributed system, we need to address our data safety/availability concerns. Using replicas we achieve this. When one replica (size 1) is defined for a cluster with more than one machine, two copies of the entire feed become available in the distributed system. This means that even if a single machine goes down, we won't lose data and at the same time. The load would be distributed somewhere else. One important point to mention here is that the default number of shards and replicas are generally sufficient and also, we have the provision to change the replica number later on.

This is how we create an index and pass the number of shards and replicas:

curl -X PUT "localhost:9200/news" -d '{
"settings": {
"index": {
"number_of_shards": 2,
"number_of_replicas": 1
}
}
}'

A few things to be noted here are:

  • Adding more primary shards will increase the write throughout the index

  • Adding more replicas will increase the durability of the index and the read throughout, at the cost of disk space

Index-type mapping

An index is a grouping logic where feeds of the same type are encapsulated together. A type is a sub grouping logic under index. To create a type under index, you need to decide on a type name. As in our case, we take the index name as news and the type name as public. We created the index in the previous step and now we need to define the data types of the fields that our data hold in the type mapping section.

Check out the sample given next. Here, the date data type takes the time format to be yyyy/MM/dd HH:mm:ss by default:

curl -X PUT "localhost:9200/news/public/_mapping" -d '{
"public" :{
"properties" :{
"Title" : {"type" : "string" },
"Content": {"type" : "string" },
"DOP": {"type" : "date" }
}
}
}'

Once we apply mapping, certain aspects of it such as new field definitions can be updated. However, we can't update certain other aspects such as changing the type of a field or changing the assigned analyzer. So, we now know how to create an index and add necessary mappings to the index we created. There is another important thing that you must take care of while indexing your data, that is, the analysis of our data. I guess you already know the importance of analysis. In simple terms, analysis is the breaking down of text into an elementary form called tokens. This tokenization is a must and has to be given serious consideration. Elasticsearch has many built-in analyzers that do this job for you. At the same time, you are free to deploy your own custom analyzers as well if the built-in analyzers do not serve your purpose. Let's see analysis in detail and how we can define analyzers for fields.

Setting the analyzer


Analyzers constitute an important part of indexing. To understand what analyzers do, let's consider three documents:

  • Document1 (tokens): { This , is , easy }

  • Document2 (tokens): { This , is , fast }

  • Document3 (tokens): { This , is , easy , and , fast }

Here, terms such as This, is, as well as and are not relevant keywords. The chances of someone wanting to search for such words are very less, as these words don't contribute to the facts or context of the document. Hence, it's safe to avoid these words while indexing or rather you should avoid making these words searchable.

So, the tokenization would be as follows:

  • Document1 (tokens): { easy }

  • Document2 (tokens): { fast }

  • Document3 (tokens): { easy , fast }

Words such as the, or, as well as and are referred to as stop words. In most cases, these are for grammatical support and the chances that someone will search based on these words are slim. Also, the analysis and removal of stop words is very much language dependent. The process of selecting/transforming the searchable tokens from a document while indexing is called analyzing. The module that facilitates this is called an analyzer. The analyzer we just discussed is a stop word analyzer. By applying the right analyzer, you can minimize the number of searchable tokens and hence get better performance results.

There are three stages through which you can perform an analysis:

  • Character filters: Filtering is done at character level before processing for tokens. A typical example of this is an HTML character filter. We might give an HTML to be indexed to Elasticsearch. In such instances, we can provide the HTML CHAR filter to do the work.

  • Tokenizers: The logic to break down text into tokens is depicted in this state. A typical example of this is whitespace tokenizers. Here, text is broken down into tokens by splitting the text based on the white space occurrence.

  • Token filters: On top of the previous process, we apply a token filter. In this stage, we filter tokens to match our requirement. The length token filter is a typical token filter. A token filter of type length removes words which are too long or too short for the stream.

Here is a flowchart that depicts this process:

It should be noted that any number of such components can be incorporated in each stage. A combination of these components is called an analyzer. To create an analyzer out of the existing components, all we need to do is add the configuration to our Elasticsearch configuration file.

Types of character filters

The following are the different types of character filters:

  • HTML stripper: This strips the HTML tags out of the text.

  • Mapping char filter: Here, you can ask Elasticsearch to convert a set of characters or strings to another set of characters or strings. The options are as follows:

    "mappings" : ["ph=>f", "qu=>q"]

Types of tokenizers

The following are different types of tokenizers:

  • The whitespace tokenizer: A tokenizer of this type whitespace divides text at whitespace.

  • The shingle tokenizer: There are instances where you want to search for text with two consecutive words, such as Latin America. In conventional searches, Latin would be a token and America would be a token, so you won't be able to boil down to the text that has these words next to each other. In the shingle tokenizer, n number of tokens are grouped into a single token. Token generation for a 2Gram tokenizer would be as follows:

    "Latin America is a great place to go in summer" => { "Latin America" ,"America is" , "is a" , "a great" , "great place" , "place to" , "to go" , "go in" ,
      "in summer" }
  • The lowercase tokenizer: This converts text into lowercase, thereby decreasing the index size.

Types of token filters

The following are the different types of token filters:

  • The stop word token filter: A set of words are recognized as stop words. This includes words like "is", "the", as well as "and" that don't add facts to the statement, but support the statement grammatically. A stop word token filter removes the stop words and hence helps to conduct more meaningful and efficient searches.

  • The length token filter: With this, we can filter out tokens that have length greater than a configured value.

  • The stemmer token filter: Stemming is an interesting concept. There are words such as "learn", "learning", "learnt", and so on that refer to the same word, but then are in different tenses. Here, we only need to index the actual word "learn" for any of its tenses. This is what a stemmer token filter does. It translates different tenses of the same word to the actual word.

Creating your own analyzer

Now, let's create our own analyzer and apply it on an index. I want to make an analyzer that strips out HTML tags before indexing. Also, there should not be any differentiation between lowercase and uppercase while searching. In short, the search is case insensitive. We are not interested in searching words such as "is" and "the", which are stop words. Also, we are not interested in words that have more than 900 characters. The following are the settings that you need to paste in the config/Elasticsearch.yml file to create this analyzer:

index :
analysis :
analyzer :
myCustomAnalyzer :
tokenizer : smallLetter
filter : [lowercase, stopWord]
char_filter : [html_strip]
tokenizer :
smallLetter:
type : standard
max_token_length : 900
filter :
stopWord:
type : stop
stopwords : ["are" , "the" , "is"]

Here, I named my analyzer myCustomAnalyzer. By adding the character filter html_strip, all HTML tags are removed out of the stream. A filter called stopWord is created, where we define the stop words. If we don't mention the stop words, those are taken from the default set. The smallLetter tokenizer removes all the words that have more than 900 characters.

Readymade analyzers

A combination of character filters, token filters, and tokenizers is called an analyzer. You can make your own analyzer using these building blocks, but then, there are readymade analyzers that work well in most of the use cases. A Snowball Analyzer is an analyzer of the type snowball that uses the standard tokenizer with the standard filter, lowercase filter, stop filter, and snowball filter, which is a stemming filter.

Here is how you can pass the analyzer setting to Elasticsearch:

curl -X PUT "http://localhost:9200/wiki" -d '{   
  "index" : { 
    "number_of_shards" : 4, 
    "number_of_replicas" : 1 ,
    "analysis":{      
      "analyzer":{         
        "content" : {
          "type" : "custom",
          "tokenizer" : "standard", 
          "filter" : ["lowercase" , "stop" , "kstem"],
          "char_filter" : ["html_strip"]
        }
      }
    }
  }
  
}'

Having understood how we can create an index and define field mapping with the analyzers, we shall go ahead and index some Wikipedia documents. For quick demonstration purpose, I have created a simple Python script to make some JSON documents. I am trying to create corresponding JSON files for the wiki pages for the following countries:

  • China

  • India

  • Japan

  • The United States

  • France

Here is the script written in Python if you want to use it. This takes as input two command-line arguments: the first one is the title of the page and the second is the link:

import urllib2
import json
import sys

link = sys.argv[2]
htmlObj = { "link" : link , 
    "Author" : "anonymous" ,
    "timestamp" : "09-02-2014 14:16:00",
    "Title" : sys.argv[1]
     }
response = urllib2.urlopen(link)
htmlObj['html'] = response.read()
print json.dumps(htmlObj ,  indent=4)

Let's assume the name of the Python file is json_generator.py. The following is how we execute it:

Python json_generator.py https://en.wikipedia.org/wiki/France > France.json'.

Now, we have a JSON file called France.json that has a sample data we are looking for.

I assume that you generated JSON files for each country that we mentioned. As seen earlier, indexing a document once it is created is simple. Using the script shown next, I created the index and defined the mappings:

curl -X PUT "http://localhost:9200/wiki" -d '{   
      "index" : { 
    "number_of_shards" : 4, 
    "number_of_replicas" : 1 ,
        "analysis":{      
          "analyzer":{         
        "content" : {
          "type" : "custom",
          "tokenizer" : "standard", 
          "filter" : ["lowercase" , "stop" , "kstem"],
          "char_filter" : ["html_strip"]
        }
          }
        }
      }
  
}'

curl -X PUT "http://localhost:9200/wiki/articles/_mapping" -d '{
  "articles" :{
    "_all" : {"enabled" : true },
    "properties" :{
    "Title" : { "type" : "string" , "Analyzer":"content" ,  "include_in_all" : true},
    "link" : { "type" : "string" ,  "include_in_all" : false , "index" : "no" },
    "Author" : { "type" : "string" , "include_in_all" : false   },
    "timestamp" : { "type" : "date", "format" : "dd-MM-yyyy HH:mm:ss" , "include_in_all" : false },
    "html" : { "type" : "string" ,"Analyzer":"content" ,  "include_in_all" : true }
    }
  }
}'

Once this is done, documents can be indexed like this. I assume that you have the file India.json. You can index it as:

curl -XPOST 'http://localhost:9200/wiki/articles/' -d @India.json

Index all the documents likewise.

Using phrase query to search


We added some documents to the index that we created. Now, let's examine some ways to query our data. Elasticsearch provides many types of queries to query our indexed documents. Of all the ones available, the simple query string query is a great place to start. The main advantage of this query is that it will never throw an exception. Also, a simple query string query discards the invalid parts of the query.

It mostly covers what is expected from most of the search engines. It takes OR of all the terms present in the query text, though we can change this behavior to AND. Also, it recognizes all Boolean keywords in the query text and performs the search accordingly. For details, you can look through http://lucene.apache.org/core/2_9_4/queryparsersyntax.html.

To query an Elasticsearch index, we must create a JSON query. A simple JSON query is shown here:

{
"query": {
    "simple_query_string": {
      "query": "sms",
      "fields": [
        "_all"
      ]
    }
  }

The screenshot of how a query is passed and the response is received in the head UI is shown as follows:

The explanation of the field's result is as follows:

  • took: This is the time taken by Elasticsearch in milliseconds to perform the search on the index.

  • hits: This array contains the records of the first 10 documents that matched.

  • _id: This is a unique ID that refers to that document.

  • _score: This is a number that determines how closely the search parameter you provided matched this particular result.

  • _source: When we give Elasticsearch a feed to document, it stores the original feed separately. On a document match, we receive this stored document as the _source field.

Using the highlighting feature


When we searched for a record, what we got was its actual data or _source. However, this information is not what we actually need in search results. Instead, we want to extract the text out of the content, which helps the users to better understand the context where the text was matched in the document. For example, say the user searched for the word cochin, he would like to check whether the document speaks about the city Cochin or the cochin bank in Japan. Seeing other words around the word cochin will further help the user to judge whether that is the document he/she is searching for. Elasticsearch provides you with fragments of text on request for the highlighted text. Each fragment has the matched text and some words around it. As there can be any number of matched queries in the same document, you would be provided an array of fragments per document, where each fragment would contain the context of the matched query.

Here is how we ask Elasticsearch to provide the highlighted text:

{
"query" : {...},
"highlight" : {
"fields" : {
"Content" : {}
}
}
}

Under fields, you need to specify which all fields' highlighted text is required by you. In this example, we require the Content field.

Now, let's see another awesome feature that Elasticsearch offers. You would have noticed in Google search that the matched text in the highlighted fragments is shown in bold. Elasticsearch provides support for this as follows:

{
"query" : {...},
"highlight" : {
"pre_tags" : ["<b>"],
"post_tags" : ["</b>"],
"fields" : {
"Content" : {}
}
}
}

Here, you can mention the pre tag and post tag. To get the matched text in bold, simply input pre tag as <b> and post tag as </b>. By default, the <em> </em> tags are provided. The maximum number of fragments and maximum number of words per fragment are also configurable.

Pagination


While searching, users can't view all the results at once. They like to see one batch at a time. Usually, a single batch contains 10 matched documents, as in Google search results, where each page contains 10 search results. This also gives us an advantage over the search engine as it need not send all the results back at once. The following is how we use pagination in Elasticsearch. Let's say that we are interested in seeing only five results at a time, then to get the first page, we have to use the following parameters:

  • size = 5 (defaults to 10).

  • from = 0, 5, 10, 15, 20 (defaults to 0). This depends on the page number you need.

Also, it should be noted that the total number of pages can be calculated from count/_size. Sample query for the page 5 of the search result where we show 5 results at a time:

{
"from" : 4 ,
"size" : 5,
"query": {… }  }

This is how the complete query looks, which enables pagination and highlighting:

{
  "from": 0,
  "size": 10,
  "query": {
    "simple_query_string": {
      "query": "china",
      "fields": [
        "_all"
      ]
    }
  },
  "highlight": {
    "fields": {
      "html": {
        "pre_tags": [
          "<p>"
        ],
        "post_tags": [
          "</p>"
        ],
        "fragment_size": 10,
        "number_of_fragments": 3
      }
    }
  }
}

The head UI explained

When you open the head page, you see a UI that lists all the indexes and all the information related to it. Also, by looking at the tabs to the left, you know how well your cluster is doing, as shown in the following figure:

Now, take the Browser tab in the head UI. You will see all the feeds you index here. Note that it shows only the first 10 indexed feeds.

Now, on selecting one of your feeds, a nice model window appear, showing you the following view:

In this chapter, we looked at how we can deploy Elasticsearch. We had a quick look at of how to set an analyzer and index some documents. Then, we attempted to search for a document we indexed. We will look at how pagination and highlighting work in later sections of this book.

Summary


Kick starting Elasticsearch is much easier than any other open source projects. It ships with the best possible configurations, which make the process of starting this easy, and it ships with the most optimistic settings for performance. Hence, the initial learning curve on the user side is reduced. We went through a getting started that was easy; and discussed some of the architectural choices, which make this application truly distributed.

Though Elasticsearch head is a good tool to interact with Elasticsearch. There are other choices, such as Sense (packed with Elasticsearch Marvel), KOPF, and so on, which can also be used for the same purpose. There is a wide variety of ways in which we can use analyzers to improve a user's search experience. A separate chapter is dedicated to this in this book.

In the next chapter, you will learn how you can effectively use Elasticsearch to build an e-commerce application. Elasticsearch is a natural fit to build an e-commerce application. Search over structured and unstructured data, pagination, scoring, aggregation, filtering, and highlighting makes Elasticsearch an ideal backend for e-commerce-related applications.

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Key benefits

What you will learn

Build a simple scalable server for effective searching in Elasticsearch Design a scalable ecommerce search solution to generate accurate search results using various filters such as filters based on date range and price range Improve the relevancy and scoring of your searches Manage realworld, complex data using various techniques, including parentchild search and searching questions based on the criteria of questions and answers Use the excellent data crunching and aggregation capability of Elasticsearch to analyze your data Generate realtime visualizations of your data using compelling visualization techniques, such as time graphs, pie charts, and stacked graphs Enhance the quality of your search and widen the scope of matches using various analyzer techniques, such as lower casing, stemming, and synonym matching

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Product Details


Publication date : Jul 24, 2015
Length 192 pages
Edition : 1st Edition
Language : English
ISBN-13 : 9781783984923
Vendor :
Elastic
Category :

Table of Contents

15 Chapters
Elasticsearch Blueprints Chevron down icon Chevron up icon
Credits Chevron down icon Chevron up icon
About the Author Chevron down icon Chevron up icon
About the Reviewer Chevron down icon Chevron up icon
www.PacktPub.com Chevron down icon Chevron up icon
Preface Chevron down icon Chevron up icon
Google-like Web Search Chevron down icon Chevron up icon
Building Your Own E-Commerce Solution Chevron down icon Chevron up icon
Relevancy and Scoring Chevron down icon Chevron up icon
Managing Relational Content Chevron down icon Chevron up icon
Analytics Using Elasticsearch Chevron down icon Chevron up icon
Improving the Search Experience Chevron down icon Chevron up icon
Spicing Up a Search Using Geo Chevron down icon Chevron up icon
Handling Time-based Data Chevron down icon Chevron up icon
Index Chevron down icon Chevron up icon

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  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela
What is custom duty/charge? Chevron down icon Chevron up icon

Customs duty are charges levied on goods when they cross international borders. It is a tax that is imposed on imported goods. These duties are charged by special authorities and bodies created by local governments and are meant to protect local industries, economies, and businesses.

Do I have to pay customs charges for the print book order? Chevron down icon Chevron up icon

The orders shipped to the countries that are listed under EU27 will not bear custom charges. They are paid by Packt as part of the order.

List of EU27 countries: www.gov.uk/eu-eea:

A custom duty or localized taxes may be applicable on the shipment and would be charged by the recipient country outside of the EU27 which should be paid by the customer and these duties are not included in the shipping charges been charged on the order.

How do I know my custom duty charges? Chevron down icon Chevron up icon

The amount of duty payable varies greatly depending on the imported goods, the country of origin and several other factors like the total invoice amount or dimensions like weight, and other such criteria applicable in your country.

For example:

  • If you live in Mexico, and the declared value of your ordered items is over $ 50, for you to receive a package, you will have to pay additional import tax of 19% which will be $ 9.50 to the courier service.
  • Whereas if you live in Turkey, and the declared value of your ordered items is over € 22, for you to receive a package, you will have to pay additional import tax of 18% which will be € 3.96 to the courier service.
How can I cancel my order? Chevron down icon Chevron up icon

Cancellation Policy for Published Printed Books:

You can cancel any order within 1 hour of placing the order. Simply contact customercare@packt.com with your order details or payment transaction id. If your order has already started the shipment process, we will do our best to stop it. However, if it is already on the way to you then when you receive it, you can contact us at customercare@packt.com using the returns and refund process.

Please understand that Packt Publishing cannot provide refunds or cancel any order except for the cases described in our Return Policy (i.e. Packt Publishing agrees to replace your printed book because it arrives damaged or material defect in book), Packt Publishing will not accept returns.

What is your returns and refunds policy? Chevron down icon Chevron up icon

Return Policy:

We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on customercare@packt.com with the order number and issue details as explained below:

  1. If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on customercare@packt.com within one hour of placing the order and we will replace/refund you the item cost.
  2. Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on customercare@packt.com who will be able to resolve this issue for you.
  3. You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
  4. Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
  5. If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
  6. Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.

On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on customercare@packt.com within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.

What tax is charged? Chevron down icon Chevron up icon

Currently, no tax is charged on the purchase of any print book (subject to change based on the laws and regulations). A localized VAT fee is charged only to our European and UK customers on eBooks, Video and subscriptions that they buy. GST is charged to Indian customers for eBooks and video purchases.

What payment methods can I use? Chevron down icon Chevron up icon

You can pay with the following card types:

  1. Visa Debit
  2. Visa Credit
  3. MasterCard
  4. PayPal
What is the delivery time and cost of print books? Chevron down icon Chevron up icon

Shipping Details

USA:

'

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela