You're reading from Salesforce End-to-End Implementation Handbook

Product type Book

Published in Mar 2023

Publisher Packt

ISBN-13 9781804613221

Pages 302 pages

Edition 1st Edition

Languages

Apex

Concepts

CRM

Author (1):

Kristian Margaryan Jørgensen

Table of Contents (21) Chapters

Preface

1. Part 1:The Pre-Development Phase

2. Chapter 1: Creating a Vision for Your Salesforce Project

3. Chapter 2: Defining the Nature of Your Salesforce Project

4. Chapter 3: Determining How to Deliver Your Salesforce Project

5. Chapter 4: Securing Funding and Engaging with Salesforce and Implementation Partners

6. Chapter 5: Common Issues to Avoid in the Pre-Development Phase

7. Part 2: The Development Phase

8. Chapter 6: Detailing the Scope and Design of Your Initial Release

9. Chapter 7: Building and Testing Your Initial Release

10. Chapter 8: Common Issues to Avoid in the Development Phase

11. Part 3: The Roll-Out Phase

12. Chapter 9: Deploying Your Release and Migrating Data to Production

13. Chapter 10: Communicating, Training, and Supporting to Drive Adoption

14. Chapter 11: Common Issues to Avoid in the Roll-Out Phase

15. Part 4: The Continuous Improvement Phase

16. Chapter 12: Evolving Your Salesforce Org and DevOps Capabilities

17. Chapter 13: Managing Your Salesforce Data to Harvest the Fruits of Customer 360

18. Chapter 14: Common Issues to Avoid in the Continuous Improvement Phase

19. Index

Why subscribe?

20. Other Books You May Enjoy

Evolving your Salesforce DevOps capabilities

To unlock more value from your Salesforce investment and achieve success while having peace of mind in the continuous improvement phase of your Salesforce program, you need to understand and enhance your organization’s DevOps capabilities.

The process and capabilities you used in the development and roll-out phase of your initial Salesforce release were suitable for those phases – initial implementation and roll-out. Now, you need to set up your Salesforce program to be able to continuously take in feedback, build, release, and ensure the usage and adoption of new features – all while making sure your Salesforce organization is performant, reliable, and secure.

Let’s start by introducing DevOps.

Introducing DevOps

In 2004, Charles A. O’Reilly III and Michael L. Tushman published a paper titled The Ambidextrous Organization (you can read the paper here: https://hbr.org/2004/04/the-ambidextrous...