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Architecting AI Solutions on Salesforce

You're reading from  Architecting AI Solutions on Salesforce

Product type Book
Published in Nov 2021
Publisher Packt
ISBN-13 9781801076012
Pages 340 pages
Edition 1st Edition
Languages
Concepts
Author (1):
Lars Malmqvist Lars Malmqvist
Profile icon Lars Malmqvist
LinkedIn
Lars Malmqvist is a 32x certified Salesforce CTA and has spent the past 15 years in the Salesforce ecosystem building advanced solutions on the platform. Currently, he works as a partner in the management consultancy, Implement Consulting Group, focusing on supporting large Nordic Salesforce clients in their transformation journeys. He has published two books, Architecting AI Solutions on Salesforce and Salesforce Anti-Patterns, both with Packt publishing.
See other products by Lars Malmqvist

Table of Contents (17) Chapters

Preface 1. Section 1: Salesforce and AI
2. Chapter 1: AI Solutions on the Salesforce Einstein Platform 3. Section 2: Out-of-the-Box AI Features for Salesforce
4. Chapter 2: Salesforce AI for Sales 5. Chapter 3: Salesforce AI for Service 6. Chapter 4: Salesforce AI for Marketing and Commerce 7. Chapter 5: Salesforce AI for Industry Clouds 8. Section 3: Extending and Building AI Features
9. Chapter 6: Declarative Customization Options 10. Chapter 7: Building AI Features with Einstein Platform Services 11. Chapter 8: Integrating Third-Party AI Services 12. Section 4: Making the Right Decision
13. Chapter 9: A Salesforce AI Decision Guide 14. Chapter 10: Conclusion 15. Assessments 16. Other Books You May Enjoy

Chapter 1: AI Solutions on the Salesforce Einstein Platform

In this chapter, we will see why it is a good idea to build AI solutions on Salesforce and what business and technical benefits this approach can have. We will then take a bird's eye view of the various components that will be discussed throughout the book, present a basic architectural view of Salesforce Einstein, the AI platform embedded in Salesforce, and continue with a discussion on how architecting AI solutions is different from architecting traditional solutions.

This chapter ends by presenting Pickled Plastics Ltd., a scenario that will be expanded throughout the book to help reinforce the real-world applications of the technology.

In this chapter, we're going to cover the following main topics:

  • Why would you build AI solutions on Salesforce?
  • What are the main components of Salesforce AI?
  • What are the elements of Salesforce Einstein?
  • What's special about architecting for AI?
  • Presenting Pickled Plastics Ltd.

By the end of this chapter, you will know how to think about architecting AI solutions on Salesforce.

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Architecting AI Solutions on Salesforce
Published in: Nov 2021 Publisher: Packt ISBN-13: 9781801076012
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Authors (1)

Profile icon Lars Malmqvist
LinkedIn
Lars Malmqvist is a 32x certified Salesforce CTA and has spent the past 15 years in the Salesforce ecosystem building advanced solutions on the platform. Currently, he works as a partner in the management consultancy, Implement Consulting Group, focusing on supporting large Nordic Salesforce clients in their transformation journeys. He has published two books, Architecting AI Solutions on Salesforce and Salesforce Anti-Patterns, both with Packt publishing.
See other products by Lars Malmqvist

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