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Salesforce for Beginners - Second Edition

You're reading from  Salesforce for Beginners - Second Edition

Product type Book
Published in Oct 2022
Publisher Packt
ISBN-13 9781803239101
Pages 532 pages
Edition 2nd Edition
Languages
Concepts
Authors (2):
Sharif Shaalan Sharif Shaalan
Profile icon Sharif Shaalan
Timothy Royer Timothy Royer
Profile icon Timothy Royer
View More author details

Table of Contents (24) Chapters

Preface 1. Getting Started with Salesforce and CRM 2. Understanding Salesforce Activities 3. Creating and Managing Leads 4. Business Development with Accounts and Contacts 5. Driving the Sales Cycle with Opportunities 6. Achieving Business Goals Using Campaigns 7. Enhancing Customer Service with Cases 8. Business Analysis Using Reports and Dashboards 9. Setup and Configuration 10. An Overview of Sharing and Visibility 11. User Management and Data Security 12. Managing Projects with Sandboxes and Change Sets 13. Using Data Modeling to Configure Objects for Your Business 14. Lightning Experience Customization 15. Extending Functionality with Third-Party Applications and Salesforce Mobile 16. Salesforce Flow 17. Approval Processes 18. Assignment Rules 19. Data Integrity with Formulas and Validations 20. Testing and Debugging 21. Assessment
22. Other Books You May Enjoy
23. Index

Adding actions and viewing the approval steps

Now that we have created the approval process, let’s look at how to add actions and view the approval steps based on our business use case. The following screenshot shows where we land after clicking on View Approval Process Detail Page:

Graphical user interface, application  Description automatically generated

Figure 17.5: Highlighted areas of the Approval Process Detail Page

As shown in the preceding screenshot, there are multiple sections to consider:

  1. Initial Submission Actions: The default action when a user submits a record for approval is to lock the record from being edited. In addition to this, you can add one of the four additional actions, that is, create a task, create an email alert, update a field, or send an outbound message. For our business use case, there are no additional actions to create upon submitting an approval.
  2. Approval Steps: This section shows the steps needed to complete this approval. Had we added multiple approvers and the need for unanimous approval...
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