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FreeSWITCH 1.0.6

You're reading from  FreeSWITCH 1.0.6

Product type Book
Published in Jul 2010
Publisher Packt
ISBN-13 9781847199966
Pages 320 pages
Edition 1st Edition
Languages

Table of Contents (18) Chapters

FreeSWITCH 1.0.6
Credits
About the Authors
About the Reviewer
Preface
1. Architecture of FreeSWITCH 2. Building and Installation 3. Test Driving the Default Configuration 4. SIP and the User Directory 5. Understanding the XML Dialplan 6. Using the Built-in XML IVR Engine 7. Building IVR Applications with Lua 8. Advanced Dialplan Concepts 9. Controlling FreeSWITCH Externally 10. Advanced Features and Further Reading The FreeSWITCH Online Community The History Of FreeSWITCH
Index

Nesting IVRs


There are two ways to "nest" or otherwise combine IVRs.

The first way is to use the sub-menu system list, as mentioned. Simply create two or more IVR menus as if they were independent menus, with each one having a unique name. Then, from the main IVR, create an entry option with an action of menu-sub and a param containing the name of the child IVR.

  <entry digits="1" action="menu-sub" param="child_ivr"/>

The advantage to creating your menus this way is that you gain the ability to use the menu-back action to allow callers to get to the previous IVR menu, useful if you might have multiple parents calling the same child menu.

The other way to use sub-menus is to assign each IVR a unique extension number and simply transfer the caller from one extension to another, in order to get to and from the parent and child menus. In this way, you can always guarantee that you can get from one specific IVR to another and back again, regardless of how an IVR was invoked.

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