An overview of the continuous improvement phase

This phase of the Salesforce program begins the moment you go live with your first users, as illustrated in Figure 12.1, and it doesn’t end (unless your organization decides to stop using Salesforce).

Figure 12.1 – Continuous improvement concurrent with roll-out

We can summarize the key continuous activities as follows:

• Transforming your organization to become a product organization
• Governing your Salesforce program and platform
• Evolving your Salesforce DevOps capabilities
• Managing and governing the quality of your data
• Leveraging your C360 data to maximize your Salesforce investments
• Leading and inspiring the peers in your organization

The last three topics will be covered in the next chapter.

Let’s get started with product organizations.