In this chapter, we covered the fundamentals and got to know how to deal with objects for the automation of the SCSM administration. We also included a few specific cases wherein we covered how to close the incidents and put regulations over it.
We will cover more scenarios specific to the SCSM administration and automation in the next chapter. We will also talk about a few of the real-time examples explaining SCSM capabilities, and that will surely bring more clarity and understanding to the recent chapter.