Organizations
Organizations can be very helpful when managing workflows, though there is no imperative need to associate end-users with an organization. Therefore, we should ask ourselves this: do we need to use organizations to achieve our desired workflows?
Before we can answer this question, let's have a look at how organizations work in Zendesk.
When creating an organization within Zendesk, you may choose one or more domains associated with that organization. As soon as an end-user creates a ticket using an e-mail address with that specific domain, the user is added to that organization.
There are a few more things you can set within an organization. So let's have a quick look at all the available options.
In order to add a new organization, simply follow these steps:
Click on the Admin icon (gear symbol) located in Zendesk's sidebar.
Click on People located under MANAGE within the admin menu.
Click on organization located at the top of the main area (next to add):
When adding a new organization...
