You're reading from CompTIA A+ Practice Test Core 1 (220-1101)

Product typeBook

Published inSep 2023

PublisherPackt

ISBN-139781837634729

Edition1st Edition

Concepts

Information Security

Authors (2):

Ian Neil

Mark Birch

View More author details

Introduction

Understanding the importance of hardware and network troubleshooting is vital for any IT professional. Efficient troubleshooting minimizes downtime, optimizes system performance, and extends the lifespan of hardware. It enhances the user experience, safeguards data and security, and builds a reputation for reliability and expertise. Moreover, mastering troubleshooting opens doors to career advancement and equips you to handle emergencies with confidence. Throughout this chapter, you’ll gain practical knowledge to tackle various hardware and network challenges, empowering you as a skilled problem solver in the dynamic world of IT.

In the CompTIA A+ Core 1 (220-1101) certification examination, Domain 5.0 Hardware and Network Troubleshooting makes up 27% of the assessment and is further broken down into the following exam objectives:

5.1 Given a scenario, apply the best practice methodology to resolve problems
5.2 Given a scenario, troubleshoot problems...

Practice Exam Questions

5.1 Given a scenario, apply the best-practice methodology to resolve the problem

A systems administrator is given a ticket by the help desk to deal with the chief executive officer’s printer. Their secretary said that it will not print, a light is flashing, and they think the printer paper is the issue. What should the systems administrator do first?
1. Verify the printer’s full system functionality
2. Test a theory to determine the cause of the printer issue
3. Identify the problem with the printer
4. Establish a plan of action to resolve the email server issue
A junior administrator was given a verbal warning by the IT manager following an incident where they patched the exchange server during working hours. This resulted in rebooting the server and 600 users not having access to their email for 15 minutes. Which of the following BEST describes the junior administrator’s actions?
1. Patch management
2. Poor communication with users
3. Standard operating...

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Authors (2)

Ian Neil

Ian Neil is one of the world's top trainers of Security+. He is able to break down information into manageable chunks so that people with no background knowledge can gain the skills required to become certified. He has recently worked for the US Army in Europe and designed a Security+ course that catered to people from all backgrounds (not just IT professionals), with an extremely successful pass rate. He is an MCT, MCSE, A+, Network+, Security+, CASP, and RESILIA practitioner that has worked with high-end training providers over the past 23 years and was one of the first technical trainers to train Microsoft internal staff when they opened their Bucharest Office in 2006.
Read more about Ian Neil

Mark Birch

Mark Birch is an experienced courseware developer and teacher in both information systems and cyber-security. Mark has been developing content and teaching CompTIA A+ classes for more than 20 years and understands the subject area in great depth. Mark began his career working within the aerospace industry (for a major defense contractor) and has over 30 years' experience consulting, engineering, and deploying secure information systems. He has spent over 20 years working with the United States Military and United Kingdom Armed Forces, helping many students attain their learning goals. Mark has ensured that soldiers, officers, and civilians have had the best opportunities to gain cyber-security accreditation.
Read more about Mark Birch

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