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Certified Information Security Manager Exam Prep Guide - Second Edition

You're reading from  Certified Information Security Manager Exam Prep Guide - Second Edition

Product type Book
Published in Dec 2022
Publisher Packt
ISBN-13 9781804610633
Pages 718 pages
Edition 2nd Edition
Languages
Concepts
Author (1):
Hemang Doshi Hemang Doshi
Profile icon Hemang Doshi
LinkedIn
Hemang Doshi has more than 15 years of experience in the field of system audit, IT risk and compliance, internal audit, risk management, information security audit, third-party risk management, and operational risk management. He has authored several books for certification such as CISA, CRISC, CISM, DISA, and enterprise risk management.
See other products by Hemang Doshi

Table of Contents (12) Chapters

Preface 1. Enterprise Governance 2. Information Security Strategy 3. Information Risk Assessment 4. Information Risk Response 5. Information Security Program Development 6. Information Security Program Management 7. Information Security Infrastructure and Architecture 8. Information Security Monitoring Tools and Techniques 9. Incident Management Readiness 10. Incident Management Operations 11. Answers to Practice Questions

Incident Management Metrics and Indicators

The effectiveness and efficiency of the incident management process can best be measured through various metrics. Metrics are measures used to track and compare the performance of various processes. Metrics are generally developed in the form of key performance indicators (KPIs) and key goal indicators (KGIs).

Key Performance Indicators and Key Goal Indicators

KPIs are generally quantifiable measures used to measure an activity. For example, the percentage of incidents detected within 24 hours. KGIs can either be quantitative or qualitative depending upon the process. KGIs are intended to show progress toward a predefined goal. For example, a goal could be to install antivirus software on all systems within 1 month. This could be monitored on a daily basis. The KGI for day 1 would be 5%, day 2 would be 10%, day 3 would be 20%, and so on. KPIs should provide value to the process owner as well as management. They should not be too complex...

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Authors (1)

Profile icon Hemang Doshi
LinkedIn
Hemang Doshi has more than 15 years of experience in the field of system audit, IT risk and compliance, internal audit, risk management, information security audit, third-party risk management, and operational risk management. He has authored several books for certification such as CISA, CRISC, CISM, DISA, and enterprise risk management.
See other products by Hemang Doshi

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