Troubleshooting performance issues

We've all had this problem before. We need to get work done, but everything is way slower than usual. The occasional slowdown in performance plagues any online service available.

But why? Let's take a look at the possible causes and what we can do about them.

Zendesk status

Before we start investigating our system and/or annoying our network administrators, we should check whether Zendesk is aware of any issues on their side.

We can do that by visiting the following website: https://status.zendesk.com/.

Zendesk has many data centers all over the world. This is why we will have to enter our subdomain in order to review the status of our "Pod":

As soon as we have provided our subdomain, the website will display the current and past status for up to one week:

While the status report is divided into seven easy to understand categories, we can dig deeper by clicking on them:

We can also stay up to date about major service incidents by following the Twitter account...