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Salesforce for Beginners - Second Edition

You're reading from  Salesforce for Beginners - Second Edition

Product type Book
Published in Oct 2022
Publisher Packt
ISBN-13 9781803239101
Pages 532 pages
Edition 2nd Edition
Languages
Concepts
Authors (2):
Sharif Shaalan Sharif Shaalan
Profile icon Sharif Shaalan
Timothy Royer Timothy Royer
Profile icon Timothy Royer
View More author details

Table of Contents (24) Chapters

Preface 1. Getting Started with Salesforce and CRM 2. Understanding Salesforce Activities 3. Creating and Managing Leads 4. Business Development with Accounts and Contacts 5. Driving the Sales Cycle with Opportunities 6. Achieving Business Goals Using Campaigns 7. Enhancing Customer Service with Cases 8. Business Analysis Using Reports and Dashboards 9. Setup and Configuration 10. An Overview of Sharing and Visibility 11. User Management and Data Security 12. Managing Projects with Sandboxes and Change Sets 13. Using Data Modeling to Configure Objects for Your Business 14. Lightning Experience Customization 15. Extending Functionality with Third-Party Applications and Salesforce Mobile 16. Salesforce Flow 17. Approval Processes 18. Assignment Rules 19. Data Integrity with Formulas and Validations 20. Testing and Debugging 21. Assessment
22. Other Books You May Enjoy
23. Index

Introducing flow types

To begin creating a flow, navigate to Flows on the Setup page, and click New Flow. When you go to create a new flow, you will be prompted to select from several types, as shown in the following screenshot:

Graphical user interface, text, application  Description automatically generated

Figure 16.2: New Flow screen displaying several flow types

Each type has its own purpose and may fit different business processes or use cases better. In this chapter, we will show an example of a screen flow and a record-triggered flow, which are the two simplest types that have immediate applicability.

Screen flow

This flow type allows you to display screens to an end user to collect or show information. You can incorporate automations and database modifications within this type of flow. This flow type can be placed on Lightning pages, Experience Cloud pages, or launched from a button. An example would be if you want to quickly allow a user to enter a new account and opportunity on one screen from the Lightning utility bar. We will walk...

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