You're reading from Salesforce End-to-End Implementation Handbook

Product type Book

Published in Mar 2023

Publisher Packt

ISBN-13 9781804613221

Pages 302 pages

Edition 1st Edition

Languages

Apex

Concepts

CRM

Author (1):

Kristian Margaryan Jørgensen

Table of Contents (21) Chapters

Preface

1. Part 1:The Pre-Development Phase

2. Chapter 1: Creating a Vision for Your Salesforce Project

3. Chapter 2: Defining the Nature of Your Salesforce Project

4. Chapter 3: Determining How to Deliver Your Salesforce Project

5. Chapter 4: Securing Funding and Engaging with Salesforce and Implementation Partners

6. Chapter 5: Common Issues to Avoid in the Pre-Development Phase

7. Part 2: The Development Phase

8. Chapter 6: Detailing the Scope and Design of Your Initial Release

9. Chapter 7: Building and Testing Your Initial Release

10. Chapter 8: Common Issues to Avoid in the Development Phase

11. Part 3: The Roll-Out Phase

12. Chapter 9: Deploying Your Release and Migrating Data to Production

13. Chapter 10: Communicating, Training, and Supporting to Drive Adoption

14. Chapter 11: Common Issues to Avoid in the Roll-Out Phase

15. Part 4: The Continuous Improvement Phase

16. Chapter 12: Evolving Your Salesforce Org and DevOps Capabilities

17. Chapter 13: Managing Your Salesforce Data to Harvest the Fruits of Customer 360

18. Chapter 14: Common Issues to Avoid in the Continuous Improvement Phase

19. Index

Why subscribe?

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Envisioning your Salesforce Center of Excellence

Your project taskforce has, until this point, consisted of three key roles (refer to Chapter 1, Creating a Vision for Your Salesforce Project), who have done an amazing job getting to this point. Now is the time to envision how to manage your Salesforce program and envision the structure of your Salesforce Center of Excellence (CoE). Your Salesforce taskforce members will continue to play key roles in your new Salesforce CoE.

Understanding the purpose of a Salesforce Center of Excellence

Your Salesforce CoE will be your management and governance framework to oversee your Salesforce program.

The benefits of establishing your Salesforce CoE are multi-faceted:

To ensure timely delivery of Salesforce projects or features, depending on your chosen delivery methodology
To ensure your overall Salesforce solution is compliant with regulations that your company is subject to
To enable faster delivery of innovations and...