Integrating AIOps with service architecture

So far, we have looked at the logical and different components of AIOps. One of the main reasons to bring AI into operations is to relieve operators of a lot of manual tasks by proactively monitoring systems and even mitigating possible risks before they actually materialize. In other words, AIOps is invented to reduce what Site Reliability Engineering (SRE) calls toil. That's the whole point of implementing DevOps and AIOps: to reduce toil and create time to continuously design and build better systems.

But it's not only about the systems themselves. Enterprises also have processes to deliver services. That's the domain of the service architecture. Or, better and more precise: the technical service architecture. That includes the processes that are discussed in the following subsections.

Monitoring

This is not something that simply comes out of the box. On the contrary, architects need to define a monitoring architecture...