Summary
In this chapter, we learned what an assignment rule is and how to create a lead and a case assignment rule. We learned what queues are and how to assign records to queues using assignment rules. We also understood what rule entries are and how to create multiple rule entries for a single assignment rule. Then, we applied these skills to real-life use cases to help you understand how assignment rules are used within the context of a business.
In the next chapter we will cover advanced data types.
