You're reading from Architecting AI Solutions on Salesforce

Product typeBook

Published inNov 2021

PublisherPackt

ISBN-139781801076012

Edition1st Edition

Tools

Salesforce Einstein Salesforce Einstein

Concepts

CRM

Author (1)

Lars Malmqvist

Section 2: Out-of-the-Box AI Features for Salesforce

This section will explain the out-of-the-box features available on different Salesforce clouds that can be used to implement AI solutions. We will start with the core Sales Cloud and Service Cloud offerings and then proceed to Marketing Cloud and Commerce Cloud. Finally, we will take a whistlestop tour through the various industry clouds.

This section comprises the following chapters:

Chapter 2, Salesforce AI for Sales
Chapter 3, Salesforce AI for Service
Chapter 4, Salesforce AI for Marketing and Commerce
Chapter 5, Salesforce AI for Industry Clouds

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Architecting AI Solutions on Salesforce

Published in: Nov 2021Publisher: PacktISBN-13: 9781801076012

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Author (1)

Lars Malmqvist

Lars Malmqvist is a 32x certified Salesforce CTA and has spent the past 15 years in the Salesforce ecosystem building advanced solutions on the platform. Currently, he works as a partner in the management consultancy, Implement Consulting Group, focusing on supporting large Nordic Salesforce clients in their transformation journeys. He has published two books, Architecting AI Solutions on Salesforce and Salesforce Anti-Patterns, both with Packt publishing.
Read more about Lars Malmqvist

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