The whole notion of aligning with corporate strategy means that the corporate strategy must be known and documented. In the previous chapter, we introduced balanced scorecard as the vehicle for developing and communicating corporate strategy. The next step is to develop a balanced scorecard for the governance of the enterprise IT.
The following figure is a map of an IT strategy:
The following table shows an IT-balanced scorecard:
Next, we sit with the CIO and Chief Security Officer of Infission Corporation. We establish a set of goals tuned for the IT operations that are in concert with the objectives that we set for the enterprise as a whole.
We ensure that the objectives can be justified to the board in terms of either ability to meet strategic goals, compliance with laws and regulations, or efficiency of operations.
Prioritize projects that align with business objectives
Provide world class customer support
Ensure customers...
