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Salesforce for Beginners - Second Edition

You're reading from  Salesforce for Beginners - Second Edition

Product type Book
Published in Oct 2022
Publisher Packt
ISBN-13 9781803239101
Pages 532 pages
Edition 2nd Edition
Languages
Concepts
Authors (2):
Sharif Shaalan Sharif Shaalan
Profile icon Sharif Shaalan
Timothy Royer Timothy Royer
Profile icon Timothy Royer
View More author details

Table of Contents (24) Chapters

Preface 1. Getting Started with Salesforce and CRM 2. Understanding Salesforce Activities 3. Creating and Managing Leads 4. Business Development with Accounts and Contacts 5. Driving the Sales Cycle with Opportunities 6. Achieving Business Goals Using Campaigns 7. Enhancing Customer Service with Cases 8. Business Analysis Using Reports and Dashboards 9. Setup and Configuration 10. An Overview of Sharing and Visibility 11. User Management and Data Security 12. Managing Projects with Sandboxes and Change Sets 13. Using Data Modeling to Configure Objects for Your Business 14. Lightning Experience Customization 15. Extending Functionality with Third-Party Applications and Salesforce Mobile 16. Salesforce Flow 17. Approval Processes 18. Assignment Rules 19. Data Integrity with Formulas and Validations 20. Testing and Debugging 21. Assessment
22. Other Books You May Enjoy
23. Index

Example 1: screen flow

For both examples, log in to your developer org.

We will build a screen flow that allows a user to quickly enter a basic account and opportunity from one screen.

Business use case

Sales users have been complaining that it takes them too many clicks to enter a new account and associated opportunity. They want to be able to search for an existing account or create a new account and opportunity on one screen, regardless of what tab they are on in the Sales app. To do this, we will create a screen flow and make it accessible from the utility bar.

Building the flow

  1. In Setup, navigate to Flows and click on New Flow:
Graphical user interface, application  Description automatically generated

Figure 16.5: Navigating to the New Flow screen from the Setup page

  1. On the next screen, select Screen Flow and then click Create:
    Graphical user interface, application, Word  Description automatically generated

    Figure 16.6: Selecting a flow type and creating the flow

    We are now in the Flow Builder and ready to create our flow.

  1. Click the “...
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