Answer

b – Message Analyzer

Question 14

To protect your organization's data, you enabled system restore points on users' Windows 10 computers. System restore points are created automatically when which of the following actions occur? (Select the three correct answers.)

a. You install a new application or driver.

b. You change your password.

c. You remove programs.

d. You perform a backup.

e. You install updates.

Answer

a – You install a new application or driver, c – Your remove programs, and e – You install updates.

Question 15

If a user reports a problem regarding application failure and they indicate that this is not the first time that they have experienced issues with this particular application, which of the tools provided in Windows 10 can create a problem report that you can use to troubleshoot this application?

a. Process Explorer

b. Task Manager

c. Event Viewer

d. Message Analyzer

e. Reliability History

f. None of the previously mentioned options

Answer

e – Reliability History

Question 16

Suppose several users report desktop app operation issues. You create a log and categorize these issues and confirm that some users do not have access to a newly deployed application. Also, you suspect that the file permissions might be insufficient. What is the most likely cause of this issue?

a. Missing application features

b. Poor performance

c. Incorrect configuration

d. Incorrect database connection settings

e. None of the previously mentioned options

Answer

c – Incorrect configuration

Question 18

Suppose you are troubleshooting a Windows 10 computer and you open Event Viewer to review each of the logs. Which of the following is not a type of event logged by Windows 10?

a. Critical events

b. Information events

c. Warning events

d. Error events

e. System events

Answer

e – System events

Question 19

If you need to launch Windows Recovery Environment, which of the following options can you perform to do so? (Select the three correct answers.)

a. Reboot and press the F8 key before Windows starts to load.

b. Boot using recovery media.

c. From the login screen, click Shutdown, then hold down the Shift key while selecting Restart.

d. In the Windows 10 Settings app, under Update & Security, select Recovery, then click Restart under Advanced Startup.

Answer

b – Boot using recovery media, c – From the login screen, click Shutdown, then hold down the Shift key while selecting Restart, and d – In the Windows 10 Settings app, under Update & Security, select Recovery, then click Restart under Advanced Startup.

Question 20

Suppose you are troubleshooting a Windows 10 computer where the Windows Store app cannot connect to the store online. You have run the app's troubleshooter but it is still experiencing this issue. What should you try next?

a. Make sure your applications are up to date.

b. Configure the Windows Firewall rules for an application to function properly.

c. Clear the Windows Store cache.

d. Synchronize the application licenses.

Answer

c – Clear the Windows Store cache.

Question 5

Are the Background Tasks Infrastructure Service and Windows Update services critical for Windows updates?

• Yes
• No

Answer

No. The Background Intelligent Transfer Service (BITS) and the Windows Update service are the critical services for Windows updates.

Question 1

In Event Viewer, you will find a node called Forwarded Events. Is this used to send logs to other computers?

• Yes
• No

Answer

No. This node is used for logs that are sent from remote computers.

Question 2

To enable Windows Event Collector, can you use the winrm quickconfig command?

• Yes
• No

Answer

Yes. To enable Windows Event Collector, you need to run the winrm quickconfig command.

Question 3

To open Resource Monitor, can you use the perfmon command?

• Yes
• No

Question 4

Does Reliability Monitor measure the history of problems?

• Yes
• No

Answer

Yes. Reliability Monitor measures the history of problems.

Question 5

Can you use Network Printer Installation Wizard to install printers?

• Yes
• No

Answer

Yes. You can use Network Printer Installation Wizard to install printers.

Question 6

Are Type 3 printer drivers downloaded from Windows Update during installation?

• Yes
• No

Answer

No. A Type 3 printer driver is usually downloaded from the printer manufacturer's website.

Question 7

Can you change the index location of the indexing services?

• Yes
• No

Answer

Yes. You can change the index location of the indexing services under the Advanced Options tab.

Question 1

You are an IT support professional in a well-renowned organization and your company has successfully upgraded 60,000 computers to Windows 10 Enterprise. How long will Microsoft offer your company support for?

a. 12 months

b. 18 months

c. 24 months

d. 30 months

Answer

d – 30 months

Question 2

Where can you find the setting/configuration that decides what happens when the lid closes on a Windows 10 device?

a. In the Display options

b. In the Power Plan options

c. In the Ease of Access options

d. In the USB settings

Answer

b – In the Power Plan options

Question 3

Suppose you have a computer that runs on Windows 10 Operating System (OS). When you open the Control Panel, which items can you expect to see in the Category view? (Select the three correct answers:)

a. System and Security

b. Appearance and Personalization

c. Time & Language

d. Ease of Access

e. Network Security

Answer

a – System and Security, b – Appearance and Personalization, and d – Ease of Access

Question 4

If you want to remove the Gaming option from the Windows Settings app, which of the following options would help you do this?

a. Uninstall Solitaire.

b. Create a group policy that hides the Gaming option.

c. Right-click on the Gaming option and select Hide from view.

d. Remove the Gaming tile in the Notification and actions page.

e. Log in with a work or school account.

Answer

b – Create a group policy that hides the Gaming option.

Question 5

Suppose you are a support technician at a retail computer store. A customer has just requested that you upgrade their computer to Windows 10 Home. First, you need to verify whether the computer can be upgraded or not. Which Windows editions can be upgraded to Windows 10 Home? (Select the four correct answers:)

a. Windows 8/8.1

b. Windows RT

c. Windows 7 Ultimate

d. Windows 7 Starter

e. Windows 7 Home Basic

f. Windows 7 Education

g. Windows 7 Home Premium

Answer

a – Windows 8/8.1, d – Windows 7 Starter, e – Windows 7 Home Basic, and g – Windows 7 Home Premium

Question 6

If your organization has developed custom Windows Store apps, you will need to install them. Which of the following methods can you use to install them?

a. Windows Store

b. Windows Installer package

c. Sideloading

d. Group Policy

Answer

c – Sideloading

Question 7

Which of the following statements about the benefits of Windows 10 is not true?

a. It supports touchscreen.

b. It is easy to use.

c. Updates occur less frequently.

d. It has performance improvements

e. It has a consistent user interface and universal Windows apps.

Answer

c – Updates occur less frequently.

Answer

a – Rotation lock

Question 9

If you are a desktop support technician for your organization and you need to create a bootable version of Windows on a USB drive, which Windows editions support the Windows To Go creator feature? (Select the two correct answers.)

a. Windows 8 Pro

b. Windows 8 Enterprise

c. Windows 8.1 Pro

d. Windows 8.1 Enterprise

e. Windows 10 Pro

f. Windows 10 Enterprise

Answer

d – Windows 8.1 Enterprise and f – Windows 10 Enterprise

Question 10

Suppose you support 500 computers that run a mix of Windows 8.1 and Windows 10. As an IT support professional, you are aware that device drivers are specific to the family of Windows operating systems and you need to view the list of installed device drivers on all of the Windows 10 computers. Which tool would you use to do this?

a. Driverlist.exe

b. Driverquery.exe

c. Drivers.exe

d. None of the previously mentioned options

Answer

c – Driverquery.exe

Question 11

Which of the following statements are true when referring to New Technology File System (NTFS) compression? (Select the three correct answers.)

a. Compression is an attribute of a file or folder.

b. Volumes, folders, and files on an NTFS volume are either compressed or decompressed.

c. New files created in a compressed folder are not compressed by default.

d. Compressed files or folders cannot be deleted until they are decompressed.

e. When you open a compressed file, the Windows OS automatically decompresses it for you.

f. The compression state of a folder reflects the compression state of the files within that folder.

Answer

a – Compression is an attribute of a file or folder, b – Volumes, folders, and files on an NTFS volume are either compressed or decompressed, and e – When you open a compressed file, the Windows OS automatically decompresses it for you.

Question 12

Suppose you are an IT support professional for the sales team in your organization. The sales team members need to easily project their Personal Computers' (PC) screens to their customers' TVs and projectors. You recommend using Miracast. Which of the following is not an option that Miracast offers?

a. Mute the screen.

b. Duplicate the screen.

c. Show the PC screen only.

d. Extend the screen.

e. Disconnect the screen.

f. Show the second screen only.

Answer

a – Mute the screen

Question 13

You are configuring the storage on a Windows 10 computer. You format a 32 GB volume with FAT32. What is the maximum file size supported on this volume?

a. 16 Exabytes

b. 8 GB

c. 4 GB

d. 16 GB

e. 2 GB

Question 14

When signing in to a web application, your users are asked whether they want to store their password. You identify that their password will be stored for future use in Credential Manager on their PCs. Which of the following statements about Credential Manager is not true?

a. It saves the credentials entered by users when accessing other computers and resources on local networks.

b. Credential Manager is disabled by default on non-domain joined computers.

c. It can be used to back up and restore these credentials.

d. It is built into the Windows 10 Control Panel.

Answer

b – Credential Manager is disabled by default on non-domain joined computers.

Question 15

Suppose your organization has created several security groups. You need to assign permissions to one of the security groups that will allow the group members to see the folder's content, read files, and start programs. What are the minimum permissions that you must assign?

a. Modify

b. Read & execute

c. Read

d. Write

e. Full Control

Answer

b – Read & execute

Question 16

As an IT support professional, you need to create a network share that can be used by the executives of your company. The folder that you are sharing is on a ReFS volume. Which of the following are features that you can take advantage of? (Select the two correct answers:)

a. Auditing

b. Compression

c. EFS encryption

d. Quota

e. Security

f. Volume shrinking

Answer

a – Auditing and e – Security

Question 17

Suppose you need to set up an account that you will use to log in to a Windows 10 PC. This account needs to be able to synchronize files with OneDrive. What type of account do you need to create to do this?

a. A domain account

b. A local account

c. A Microsoft account

d. None of the previously mentioned options

Answer

c – A Microsoft account

Question 18

Suppose you are configuring a 64-bit Windows 10 Enterprise computer. Your organization discourages the use of a weak password and storing passwords insecurely. Which of the following features can securely store OS secrets and prevent hackers from accessing them, even if the machine is already compromised?

a. Windows Hello

b. Credential Guard

c. Encrypted File System (EFS)

d. None of the previously mentioned options

Answer

b – Credential Guard

Question 19

When troubleshooting hardware and drivers, which of the following registry hives is the one that you will likely edit the most?

a. HKEY_CLASSES_ROOT

b. HKEY_CURRENT_USERS

c. HKEY_LOCAL_MACHINE

d. HKEY_USERS

e. HKEY_CURRENT_CONFIG

Answer

c – HKEY_LOCAL_MACHINE

Answer

b – Windows 10 Pro and Windows 10 Enterprise

Question 1

Suppose as an IT support professional you are assigned 25 Windows 10 computers in a workgroup. The computers receive a Microsoft Windows 10 update on Patch Tuesday. One of the computers did not get the previous month's Windows update. What will happen when you try to apply the current month's update to that computer?

a. The update will fail. You will have to install last month's update manually first.

b. The update will complete, but last month's update will be missing on the computer.

c. Last month's update will download and install first, then the current update will install automatically.

d. The update will succeed because it is cumulative.

Answer

d – The update will succeed because it is cumulative.

Question 2

Suppose you need to approve and deploy updates after you test them, but not immediately after Microsoft releases them. Which tool allows you to do this from a centralized cloud-based service?

a. Microsoft System Center Configuration Manager

b. Microsoft Intune

c. Windows Update

d. Windows Server Update Services

e. None of the previously mentioned options

Answer

b – Microsoft Intune

Question 3

Where can you find a list of both the updates that are applied to a Windows 10 computer and those that have failed to apply?

a. Update log

b. Check for updates

c. Update history

d. Task Manager

e. Event Viewer

Answer

c – Update history

Question 4

Windows PowerShell has several characteristics that make it ideal for the local and remote management of one or more Windows 10 devices. As an IT support professional, you need to be familiar with this tool. Which one of the following options provides Windows PowerShell's main functionality?

a. The Graphical User Interface (GUI)

b. The commands

c. The processors

d. Azure AD

Answer

b – The commands

Question 5

Suppose users in the marketing department have specialized printers that are directly connected to their Windows 10 desktop computers. One of the marketing user's computer has several print jobs that have failed to print. Which tools can you use to manage printing on this user's computer? (Select the three correct answers.)

a. Device and Printers

b. The print management console

c. Print Server

d. The PrintManagement PowerShell cmdlets

e. MMC

f. Device Manager

Answer

a – Device and Printers, b – The print management console, and d – The PrintManagement PowerShell cmdlets

Answer

b – You can remove everything, d – You can return/restore a device to its initial state, and e – You can choose to keep your files.

Question 7

Suppose the users in your organization that work from home need to configure their computers to defer Windows updates. These computers have not joined to a domain. How can you manually configure these machines for the Semi-Annual Channel?

a. Use Group Policy.

b. Use the Settings app.

c. Use Windows Server Update Services.

d. Use the home device manager.

Answer

b – Use the Settings app.

Question 8

If your organization recently upgraded to Windows 10 from Windows 8.1 and you want to use a familiar wizard-driven tool to configure wired and wireless connections, which tool should you use?

a. Network & Internet

b. Network and Sharing Center

c. Network Setup Wizard

d. Windows PowerShell

Answer

b – Network and Sharing Center

Question 9

Suppose your organization has recently upgraded its wireless network access points. Wireless security is the main driver for the upgrade. Which of the following forms of wireless security should you avoid using when connecting your wireless devices?

a. Wi-Fi Protected Access 2 (WPA 2

b. Wired Equivalent Privacy (WEP)

c. Wi-Fi Protected Access (WPA)

d. All three should be avoided

Question 10

If you are configuring a Windows 10 computer's firewall and you need to keep the computer from being visible to other computers, which of the following network location profiles should you select?

a. Domain networks

b. Private networks

c. Guest or public networks

d. None of the previously mentioned options

Answer

c – Guest or public networks

Question 11

Suppose you are using the New Connection Security Rule wizard in Windows Firewall. Your organization requires the strongest level of authentication possible. However, you must not block connections if a remote computer fails to authenticate. Which of the following options should you specify?

a. Require authentication for an inbound and outbound connection

b. Do not authenticate

c. Require authentication for inbound connections and request authentication for outbound connections

d. Request authentication for inbound and outbound connections

Answer

d – Request authentication for inbound and outbound connections

Question 12

What of the following criteria can you use to configure a firewall to block or allow traffic?

a. The traffic source address

b. The traffic source subnet

c. The traffic source router

d. The traffic source user

e. All of the previously mentioned options