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Oracle Enterprise Manager Grid Control 11g R1: Business Service Management

Ashwin Kumar Karkala, Govinda Raj Sambamurthy

A Hands-on guide to modeling and managing business services using Oracle Enterprise Manager 11g R1 using this Oracle book and eBook
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Book Details

ISBN 139781849682169
Paperback360 pages

About This Book

  • Govern Business Service Management using Oracle Enterprise Manager 11gR1
  • Discover the evolution of enterprise IT infrastructure and the modeling paradigms to manage it
  • Use and apply various techniques in modeling complex data centers using Oracle Enterprise Manager
  • Model and define various composite targets such as Groups, Systems,and Services
  • Understand active and passive modeling using Beacons, Service Tests, and System targets
  • Monitor the capabilities of service targets in Oracle Enterprise Manager with a special focus on service levels, dashboards, widgets, and reports
  • Learn the key techniques and best practices of modeling and monitoring data centers using pragmatic examples

Who This Book Is For

If you are a System Administrator or Application Administrator who is responsible for Business Service Management (BSM) using Oracle Enterprise Manager Grid Control 11g R1, then this book is for you. You need basic knowledge of Middleware/Application Servers, Business Service Management, and Oracle Enterprise Manager Grid Control.

Table of Contents

Chapter 1: Business Service Management: An Overview
Complexity in data centers
Information Technology Infrastructure Library guidelines
Chapter 2: Modeling IT Infrastructure Using Oracle Enterprise Manager 11gR1
Oracle Enterprise Manager concepts
Flavors of Oracle Enterprise Manager
OEM Grid Control 11gR1 architecture
Target modeling
Composite targets
Product and management focus areas in OEM 11gR1
Chapter 3: Modeling Groups and Systems
Groups modeling with OEM Grid Control
Systems modeling with OEM Grid Control
Chapter 4: Modeling Services
Service modeling with OEM Grid Control
Service targets supported in OEM Grid Control
Creating services based on a system target
Creating services Using command-line scripts
Monitoring services
Editing services
Root cause analysis
Chapter 5: Service Modeling Using Synthetic Transactions
Active monitoring with OEM Grid Control
Creating services based on service tests
Creating services based on command-line scripts
Prominent service test types
Advanced service test type: Web transaction
Monitoring services based on service tests
Monitoring beacon Targets
Chapter 6: Modeling Service Metrics
Metric collection using OEM Grid Control
Service target metrics
Metric promotion for service targets
Service metric creation using OEM Grid Control console
Service metric creation using command line
Editing service target metrics
Monitoring service metrics
Diagnosing metric promotion issues
Chapter 7: Service-Level Management
Service-level agreements
Service-level management
Service-level management in OEM Grid Control
Defining service-levels in OEM Grid Control
Monitoring service-levels using OEM Grid Control
Chapter 8: Modeling Composite Business Services
Introduction to composite business services
Aggregate service targets in OEM Grid Control
Creating aggregate service targets
Editing aggregate service targets
Monitoring aggregate service targets
Diagnostics using Root Cause Analysis
Chapter 9: Real-Time Business Service Monitoring
Real-time monitoring in OEM Grid Control
Group and system monitoring dashboards
Services monitoring dashboards
Custom services monitoring dashboards
Service Level and Monitoring widget
Chapter 10: Business Service Management at your Data Center
Modeling IT infrastructure
Modeling business services
Modeling service hierarchy
Monitoring business services
Lifecycle management
Final words

What You Will Learn

  • Discover Modeling as a panacea for managing complexity in today's data centers
  • Gain an insight into various monitoring techniques like active and passive monitoring
  • Get to grips with salient management features of Oracle Enterprise Manager 11g that every system administrator must know
  • Manage the IT Infrastructure passively through Systems and Groups Targets-based modeling
  • Understand Active monitoring techniques and execute synthetic transactions using Beacons and Service Tests
  • Model business services using different types of Service Targets
  • Define the availability of your business services and infrastructure
  • Perform a measurement of your business services using KPIs
  • Deliver real-time monitoring using dashboards, reports, and widgets
  • Define, monitor, and manage Service-Level Agreements
  • Model complex business services using Aggregate Service Targets
  • Use out-of-the-box system-service models for Oracle products
  • Understand best practices for modeling and monitoring services in your data centers

In Detail

Oracle Enterprise Manager Grid Control is a release of Oracle Enterprise Manager that is used to model and manage the entire Oracle Grid and beyond. It has capabilities to manage a number of databases and application servers, and can manage multiple instances of Oracle deployment platforms. Business Service Management (BSM) is a methodology for monitoring and measuring Information Technology (IT) services from a business perspective. The Business Service Management capabilities of Oracle Enterprise Manager are available only in the Grid Control flavor.

This book will show you how to use Oracle Enterprise Manager Grid Control 11g R1 to manage your Information Technology (IT) services and perform Business Service Management (BSM) within your business.

Today's data centers are highly complex and distributed environments that provide a wide range of services. There are often strict Service-Level Agreements to be met in these environments. The 'right model' is a key step in simplifying the complexities involved in monitoring and managing such environments. This book focuses on using Oracle Enterprise Manager (OEM) Grid Control 11g R1 to perform Business Service Management (BSM) within your business, since the Business Service Management area is one of the key focus areas of CXOs and an integral part of ITIL. The book starts by providing an overview of Business Service Management, detailing out the passive and active monitoring capabilities of OEM before presenting OEM capabilities in IT infrastructure management. It then dives deep into topics such as Modeling Services, Beacons, and Service Tests and Service Target Metrics amongst others.


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