Using CiviCRM - Second Edition

More Information
  • Install and configure your CiviCRM
  • Analyze your current workflows and processes to translate them effectively into the CiviCRM model
  • Build an integrated system to solicit, retain, and manage your donors and members through robust management and reporting tools for administrators
  • Raise more money with CiviCRM with effective solicitation campaigns
  • Market events effectively and track registrations and payments
  • Improve communications with constituents using targeted broadcast e-mail campaigns
  • Track ongoing communications with constituents including from Outlook and Gmail using activities and case management tools
  • Take advantage of the many CiviCRM tools to generate both simple and complex event structures and manage registrants through every phase of the project

CiviCRM provides a powerful toolbox of resources to help organizations manage relationships with constituents. It is free, open source, web-based, and geared specifically to meet the constituent relationship management needs of the not-for-profit sector.

Beginning with broader questions about how your organization is structured, which existing workflows are critical to your operations, and the overarching purpose of a centralized CRM, the book proceeds step by step through configuring CiviCRM, understanding the choices when setting up the system, importing data, and exploring the breadth of tools available throughout the system.

You will see how to best use this software to handle event registrations, accept and track contributions, manage paid and free memberships and subscriptions, segment contacts, send bulk e-mails with open and click-through tracking, manage outreach campaigns, and set up case management workflows that match your organization’s roles and rules. With specific emphasis on helping implementers ask the right questions, consider key principals when setting up the system, and understand usage through case studies and examples, the book comprehensively reviews the functionality of CiviCRM and the opportunities it provides.

With this book, you can help your organization better achieve its mission as a charity, industry association, professional society, political advocacy group, community group, government agency, or other similar organization and position yourself to become a power user who efficiently and effectively navigates the system.

  • Develop an integrated online system that manages contacts, donations, event registrations, memberships, bulk e-mail, campaigns, case management, and other functions such as activity tracking, grant distribution, and reporting.
  • Plan a constituency relationship management strategy with ladders of engagement that will improve how your organization realizes its mission.
  • Use case studies and step-by-step examples to put the raw concepts into real-life terminology and build your solutions.
Page Count 574
Course Length 17 hours 13 minutes
ISBN 9781783281459
Date Of Publication 30 Aug 2016


Erik Hommel

Erik Hommel has been an active member of the CiviCRM community since 2009.

He is one of the founders of CiviCooP ( and one of the partners in EE-atWork ( With both organizations, he has supported CiviCRM implementation and customization projects with customers such as MAF Norge, Amnesty International Flanders, De Goede Woning, PUM Senior Experts, Wikimedia The Netherlands, and many more, as a project manager/developer/consultant.

Erik has hosted sessions at CiviCon in London and Amsterdam, and several CiviCRM Developer Training workshops. He has taken part in the development of a number of extensions for CiviCRM and has taken part in several CiviCRM sprints in Europe.

You can find Erik regularly on the CiviCRM Stack Exchange site, the IRC channel, and at CiviCRM events in North West Europe.

Joseph Murray

Joseph Murray is the owner and principal of JMA Consulting, specialists in e-advocacy, e-consultation, and citizen engagement for progressive organizations. He has extensive experience on nonprofit boards, at senior levels of government, and in running electoral, referendum, and advocacy campaigns. JMA Consulting has provided CRM systems to hundreds of political campaigns, tracking interactions with tens of millions of voters, as well as providing CiviCRM, Drupal, and Wordpress strategy, implementation, development, and training services to numerous nonprofits, associations, and advocacy groups. JMA Consulting has published extensions for CiviCRM integrating it with mail, social media, chat, and other services, as well as enhancing the core functionality for grants and other areas.

Joe is an active contributor to the CiviCRM ecosystem, and assists the CiviCRM core team in areas including accounting functionality, sponsorships, and community governance.

Brian P. Shaughnessy

Brian P. Shaughnessy is the owner and principal of Lighthouse Consulting & Design, a web development firm specializing in CiviCRM implementations for Joomla!, Drupal, and WordPress. Brian previously worked with a communication firm serving not-for-profit professional, trade, and charitable organizations for over 10 years. After starting his own business, he channeled that experience into effective implementations of CiviCRM for not-for-profits and government institutions. He has worked with organizations around the world, helping them to achieve greater efficiencies and expand functionality through CiviCRM.

Brian is very active in the CiviCRM community, regularly contributing code to the core software, speaking at CiviCon events, and helping to lead a local user group in the Albany, NY area. In the past he has worked with the core development team to provide end-user training and maintains a strong working relationship with the project leaders.