Emotional Intelligence for IT Professionals

Learn the techniques used by the most successful IT people in the world.
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Emotional Intelligence for IT Professionals

Emília M. Ludovino

2 customer reviews
Learn the techniques used by the most successful IT people in the world.

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Book Details

ISBN 139781787285798
Paperback280 pages

Book Description

This book will help you discover your emotional quotient (EQ) through practices and techniques that are used by the most successful IT people in the world. It will make you familiar with the core skills of Emotional Intelligence, such as understanding the role that emotions play in life, especially in the workplace. You will learn to identify the factors that make your behavior consistent, not just to other employees, but to yourself. This includes recognizing, harnessing, predicting, fostering, valuing, soothing, increasing, decreasing, managing, shifting, influencing or turning around emotions and integrating accurate emotional information into decision-making, reasoning, problem solving, etc., because, emotions run business in a way that spreadsheets and logic cannot. When a deadline lurks, you’ll know the steps you need to take to keep calm and composed. You’ll find out how to meet the deadline, and not get bogged down by stress. We’ll explain these factors and techniques through real-life examples faced by IT employees and you’ll learn using the choices that they made. This book will give you a detailed analysis of the events and behavioral pattern of the employees during that time. This will help you improve your own EQ to the extent that you don’t just survive, but thrive in a competitive IT industry.

Table of Contents

Chapter 1: What is Emotional Intelligence?
The importance of emotional intelligence for IT professionals
What is emotional intelligence?
The difference between emotions and feelings
The five universal emotions plus calm
Summary
Chapter 2: The Neuroscience Behind Emotional Intelligence
The three functional brains
Emotions and the emotional brain
Summary
Chapter 3: Core Emotional Intelligence Skills IT Professionals Need
Self-awareness
Self-expression
Self-regulation
Social awareness
Social skills
The consequences of having bad social skills
Summary
Chapter 4: How to Build an Emotionally Intelligent IT Organization
Does an organization have emotional intelligence?
The three dimensions in which the organization operates
Summary
Chapter 5: How to Be an Emotionally Intelligent IT Manager
Know yourself and your people
Strategies to better manage extroverts and introverts
Summary
Chapter 6: How to Be an Emotionally Intelligent IT Leader
What is the leadership of the future?
The six emotional intelligent leadership styles
Do you know your type of leadership?
The 3D leadership of the future
Summary
Chapter 7: How to Hire Emotionally Intelligent IT Professionals
Best practices to attract the best IT professional fit for a position
Best hiring practices for IT
The rules for a better interview outcome
Assessing emotional intelligence traits in candidates
Assessing emotional intelligence in leadership candidates
Assessing emotionally intelligent management candidates
Assessing emotionally intelligent sales people
Assess emotional intelligent customer service candidates
Summary
Chapter 8: Preventing Stressful Situations with Emotional Resilience
What is emotional resilience?
The five pillars of emotional resilience
A special word to prevent burnout
Summary
Chapter 9: Bibliography

What You Will Learn

  • Improve your observation skills to understand people better
  • Know how to identify what motivates you and those around you
  • Develop strategies for working more effectively with others
  • Increase your capacity to influence people and improve your communication skills
  • Understand how to successfully complete tasks through other people
  • Discover how to control the emotional content of your decision-making

Authors

Table of Contents

Chapter 1: What is Emotional Intelligence?
The importance of emotional intelligence for IT professionals
What is emotional intelligence?
The difference between emotions and feelings
The five universal emotions plus calm
Summary
Chapter 2: The Neuroscience Behind Emotional Intelligence
The three functional brains
Emotions and the emotional brain
Summary
Chapter 3: Core Emotional Intelligence Skills IT Professionals Need
Self-awareness
Self-expression
Self-regulation
Social awareness
Social skills
The consequences of having bad social skills
Summary
Chapter 4: How to Build an Emotionally Intelligent IT Organization
Does an organization have emotional intelligence?
The three dimensions in which the organization operates
Summary
Chapter 5: How to Be an Emotionally Intelligent IT Manager
Know yourself and your people
Strategies to better manage extroverts and introverts
Summary
Chapter 6: How to Be an Emotionally Intelligent IT Leader
What is the leadership of the future?
The six emotional intelligent leadership styles
Do you know your type of leadership?
The 3D leadership of the future
Summary
Chapter 7: How to Hire Emotionally Intelligent IT Professionals
Best practices to attract the best IT professional fit for a position
Best hiring practices for IT
The rules for a better interview outcome
Assessing emotional intelligence traits in candidates
Assessing emotional intelligence in leadership candidates
Assessing emotionally intelligent management candidates
Assessing emotionally intelligent sales people
Assess emotional intelligent customer service candidates
Summary
Chapter 8: Preventing Stressful Situations with Emotional Resilience
What is emotional resilience?
The five pillars of emotional resilience
A special word to prevent burnout
Summary
Chapter 9: Bibliography

Book Details

ISBN 139781787285798
Paperback280 pages
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