ServiceNow IT Operations Management [Video]

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ServiceNow IT Operations Management [Video]

Ajaykumar Guggilla

Align your business requirements with IT by implementing ServiceNow IT Operations with ease.
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Video Details

ISBN 139781788997249
Course Length2 hours and 8 minutes

Video Description

ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service level visibility and automation.

This video course is a comprehensive guide based on the Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on the internal IT process. It takes a service-centric approach to operations management and consolidates all your resource data into a single-system IT record. You will learn about discovery, orchestration, and MID server and cloud management, helping you take full advantage of ServiceNow IT operation management to improve the quality of service and increase service availability.

By the end of the course, you will be able to achieve improved service availability, the immediate visibility of vital business services, and much more, all from the convenience of your single screen.

Style and Approach

A step-by-step learning guide to help readers implement ServiceNow IT Operations Management for their organizations.

Table of Contents

Introduction to IT Operations Management in ServiceNow
The Course Overview
ServiceNow ITOM Overview
Dependency Views and Cloud Management
Discovery and Credentials
MID Server
Orchestration
Service Mapping and Event Management
MID Server Essentials
MID Server Architecture
MID Server Configuration and Setup
MID Server Installation
Important MID Server Connection Parameters
Configuration Management Using ServiceNow Discovery
Configuring Discovery
Discovery Credentials Setup
Probes and Sensors
Creating and Managing Dependency Views
Dependency Views
Creating a New Map Indicator
Saving or Loading Dependency Map Views
Cloud Management
Exploring Integration with Different Cloud Providers
Configuring Amazon AWS Cloud
Discover and View AWS Resources
Integrating the Service Catalogs with Cloud Provisioning
Automation Using ServiceNow Orchestration
Activating the Plugin from a Developer Instance
Active Directory Orchestration
Creating a Service Catalog Using Orchestration Workflow
Exploring Service Mapping
Activating the Service Mapping Plugin
Business Service Population
Customizing Service Mapping
Monitoring Using Event Management
Setting and Configuring Event Management
Event Sources and Properties Setup
Configuring a Connector Instance
Event Mapping Rules and Filters
Creating Event Field Mappings

What You Will Learn

  • Practical guide to setting up each ServiceNow ITOM feature
  • Install and configure any required application or plugin
  • Integrate with other provider services as deemed appropriate
  • Explore orchestration capabilities and how to analyze data
  • Learn about the ServiceNow graphical interface
  • Integrate with other applications within ServiceNow
  • Covers fundamentals and advanced concepts
  • Best practices and advanced features

Authors

Table of Contents

Introduction to IT Operations Management in ServiceNow
The Course Overview
ServiceNow ITOM Overview
Dependency Views and Cloud Management
Discovery and Credentials
MID Server
Orchestration
Service Mapping and Event Management
MID Server Essentials
MID Server Architecture
MID Server Configuration and Setup
MID Server Installation
Important MID Server Connection Parameters
Configuration Management Using ServiceNow Discovery
Configuring Discovery
Discovery Credentials Setup
Probes and Sensors
Creating and Managing Dependency Views
Dependency Views
Creating a New Map Indicator
Saving or Loading Dependency Map Views
Cloud Management
Exploring Integration with Different Cloud Providers
Configuring Amazon AWS Cloud
Discover and View AWS Resources
Integrating the Service Catalogs with Cloud Provisioning
Automation Using ServiceNow Orchestration
Activating the Plugin from a Developer Instance
Active Directory Orchestration
Creating a Service Catalog Using Orchestration Workflow
Exploring Service Mapping
Activating the Service Mapping Plugin
Business Service Population
Customizing Service Mapping
Monitoring Using Event Management
Setting and Configuring Event Management
Event Sources and Properties Setup
Configuring a Connector Instance
Event Mapping Rules and Filters
Creating Event Field Mappings

Video Details

ISBN 139781788997249
Course Length2 hours and 8 minutes
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