Switch to the store?

ServiceNow IT Operations Management

More Information
  • Step by step guide in setting up each features with in ServiceNow ITOM
  • Install and configure the required application or plugin
  • Integrate with other provider services as deemed appropriate 
  • Explore Orchestration capabilities and how to analyze the data 
  • Learn about the ServiceNow graphical interface 
  • Integrate with other applications within ServiceNow 
  • Aims to cover the fundamentals concepts to advanced concepts
  • Best practices and advanced features

ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service‑level visibility and automation.

This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability.

By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen.

  • Written to the latest specification, it will cover basic to advanced concepts and architecture.
  • Take a service-centric approach to operations management and consolidate all your resource data into a single system IT record.
  • Beat the key challenge of managing multiple business operations (even running globally) over a complex IT infrastructure and see immediate results.
Page Count 266
Course Length 7 hours 58 minutes
Date Of Publication 26 Apr 2017
What is Orchestration?
Understanding ServiceNow Orchestration architecture 
Service mapping architecture
Activating the service mapping plugin
How to use service maps 
Customizing service mapping 
Event management overview 
Setting and configuring event management 
Event mapping rules and filters 


Ajaykumar Guggilla

Ajaykumar Guggilla is the holder of a Masters in computer applications and is certified as a Project Management Professional (PMP), Information Technology, and Infrastructure Library (ITIL) Expert, Microsoft Certified Professional, PRINCE2, and ServiceNow administrator. Ajay has 19 years' experience in the IT industry. Ajay started his career as a hardcore programmer and evolved to take on many positions at reputable organizations, including Cognizant, PwC, and Sathyam. Ajay has diversified his experience to include IT service delivery, IT infrastructure, enterprise systems, improving quality and maturity, CRM solutions, adopting service management solutions, SAP support, data center migrations, IT Service Management (ITSM)/ITIL, and ServiceNow solutions.

His experience from previous job roles extends to the program manager, IT architect, process owner, process lead, director, project manager, engagement manager, process manager, reporting champion, and global production roles. Ajay has worked with fortune customers in oil and gas, chemicals, automobiles and parts, healthcare, retail, media, travel and leisure, insurance, telecommunications, banks, media and entertainment, insurance, financial services, technology, and intergovernmental organizations.

His knowledge has helped many organizations in numerous ways, including defining their strategy, streamlining the service management process, optimizing cost, adhering to compliance requirements, increasing customer satisfaction, process maturity, technology adoption, infrastructure transformation and consolidation, and much more.

Ajay started working with ServiceNow five years back. He has worked on different engagements in helping organizations select their service management tool, has managed ServiceNow programs, has solutioned, architected, and handled end-to-end implementations, and performed process automation and version migrations. He is passionate about working on ServiceNow and loves the product, which led him to write this book on ITOM to help individuals and organizations improve their operational excellence by implementing ITOM capabilities.