ServiceNow IT Operations Management

Align your business requirements with IT by implementing ServiceNow IT Operations with ease
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ServiceNow IT Operations Management

Ajaykumar Guggilla

1 customer reviews
Align your business requirements with IT by implementing ServiceNow IT Operations with ease

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Book Details

ISBN 139781785889080
Paperback266 pages

Book Description

ServiceNow ITOM enables infrastructure and processes to be managed in a highly automated manner. It contains various segments that ensure its applications and enterprise infrastructures are optimized for high performance and helps in creating a lean and agile organization through service‑level visibility and automation.

This book will be a comprehensive guide that will be based on Geneva release and will help you discover how IT activities can be connected to your business needs, rather than just focusing on internal IT process. It will take a service-centric approach to operations management and consolidate all your resource data into a single system IT record. You will learn about discovery, orchestration, MID server and cloud management, helping you take full advantage of ServiceNow IT Operations Management to improve the quality of service & increasing the service availability.

By the end of the book, you will be able to achieve improved service availability, immediate visibility of vital business services and much more, all from the convenience of your single screen.

Table of Contents

Chapter 1: Introduction to IT Operations Management in ServiceNow
ServiceNow IT Operations Management overview
Understanding ServiceNow IT Operations Management components
Summary
Chapter 2: MID Server Essentials
MID Server architecture
MID Server prerequisites
MID Server configuration and setup
MID Server installation
Important MID Server connection parameters
Summary
Chapter 3: Configuration Management Using ServiceNow Discovery
What is ServiceNow discovery?
Prerequisites
Configuring discovery the easy way
Discovery phases
Probes and sensors
About ECC queue
Discovery pattern designer
Summary
Chapter 4: Creating and Managing Dependency Views
What are dependency views?
Summary
Chapter 5: Cloud Management
Understanding cloud management applications
Exploring integration with different cloud providers
Integrating the service catalogs with cloud provisioning
Summary
Chapter 6: Automation Using ServiceNow Orchestration
What is Orchestration?
Understanding ServiceNow Orchestration architecture 
Summary
Chapter 7: Exploring Service Mapping
Service mapping architecture
Activating the service mapping plugin
How to use service maps 
Customizing service mapping 
Summary
Chapter 8: Monitoring Using Event Management
Event management overview 
Setting and configuring event management 
Event mapping rules and filters 
Summary

What You Will Learn

  • Step by step guide in setting up each features with in ServiceNow ITOM
  • Install and configure the required application or plugin
  • Integrate with other provider services as deemed appropriate 
  • Explore Orchestration capabilities and how to analyze the data 
  • Learn about the ServiceNow graphical interface 
  • Integrate with other applications within ServiceNow 
  • Aims to cover the fundamentals concepts to advanced concepts
  • Best practices and advanced features

Authors

Table of Contents

Chapter 1: Introduction to IT Operations Management in ServiceNow
ServiceNow IT Operations Management overview
Understanding ServiceNow IT Operations Management components
Summary
Chapter 2: MID Server Essentials
MID Server architecture
MID Server prerequisites
MID Server configuration and setup
MID Server installation
Important MID Server connection parameters
Summary
Chapter 3: Configuration Management Using ServiceNow Discovery
What is ServiceNow discovery?
Prerequisites
Configuring discovery the easy way
Discovery phases
Probes and sensors
About ECC queue
Discovery pattern designer
Summary
Chapter 4: Creating and Managing Dependency Views
What are dependency views?
Summary
Chapter 5: Cloud Management
Understanding cloud management applications
Exploring integration with different cloud providers
Integrating the service catalogs with cloud provisioning
Summary
Chapter 6: Automation Using ServiceNow Orchestration
What is Orchestration?
Understanding ServiceNow Orchestration architecture 
Summary
Chapter 7: Exploring Service Mapping
Service mapping architecture
Activating the service mapping plugin
How to use service maps 
Customizing service mapping 
Summary
Chapter 8: Monitoring Using Event Management
Event management overview 
Setting and configuring event management 
Event mapping rules and filters 
Summary

Book Details

ISBN 139781785889080
Paperback266 pages
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