ServiceNow Automation

The only book you need by your side when automating ServiceNow within your IT organization.
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ServiceNow Automation

Ashish Rudra Srivastava

1 customer reviews
The only book you need by your side when automating ServiceNow within your IT organization.
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Book Details

ISBN 139781785885761
Paperback198 pages

Book Description

ServiceNow helps organizations create a modern work environment by making daily activities service-oriented and streamlining the delivery and management of services. Automating these processes and tasks remains at the heart of what ServiceNow does and learning how to automate ServiceNow is critical in putting enterprise-level service management to work. This book shows exactly how IT organizations can automate complex tasks on remote computers quickly and in a secure manner. We will cover various facets of automation and take a multi-system approach with examples ranging from VMware, Amazon EC2, and Active Directory to configuring Puppet and Chef automation.

Table of Contents

Chapter 1: The IT Challenges and Power of Automation
Understanding IT challenges
Why you should automate
Skills required for automation
Understanding the power of automation
Introducing configuration management tools
Summary
Chapter 2: ServiceNow Configuration
ServiceNow automation applications
Configuration management database
Configuration management tools
Understanding the MID Server
Multiple MID Servers installation criteria
Discovery and probe technologies
Understanding the ServiceNow automation process
Summary
Chapter 3: Manage Virtual Machine with ServiceNow
Introduction to virtual machines
Virtual machine plugins and applications
Basic terms and concepts
Catalog items for automation
Summary
Chapter 4: Automation with Puppet
Introduction to Puppet
Puppet installation and configuration
Discovery of Puppet
ServiceNow Puppet menus and modules
Integration with Puppet
A use case for change requests
Summary
Chapter 5: Automation with Chef
Introduction to Chef
Chef installation and configuration
ServiceNow Chef basic concepts
ServiceNow Chef menus and modules
Use case for change requests
Summary

What You Will Learn

  • Understand the Importance and the power of automation.
  • Replace unstructured work patterns with intelligent workflows.
  • Identify the components of the ServiceNow user interface.
  • Learn to automate and align business service workflows across the organization in support of the core mission.
  • Perform an objective-based analysis that delivers a business case presenting the costs and benefits associated with migrating from legacy solutions to ServiceNow

Authors

Table of Contents

Chapter 1: The IT Challenges and Power of Automation
Understanding IT challenges
Why you should automate
Skills required for automation
Understanding the power of automation
Introducing configuration management tools
Summary
Chapter 2: ServiceNow Configuration
ServiceNow automation applications
Configuration management database
Configuration management tools
Understanding the MID Server
Multiple MID Servers installation criteria
Discovery and probe technologies
Understanding the ServiceNow automation process
Summary
Chapter 3: Manage Virtual Machine with ServiceNow
Introduction to virtual machines
Virtual machine plugins and applications
Basic terms and concepts
Catalog items for automation
Summary
Chapter 4: Automation with Puppet
Introduction to Puppet
Puppet installation and configuration
Discovery of Puppet
ServiceNow Puppet menus and modules
Integration with Puppet
A use case for change requests
Summary
Chapter 5: Automation with Chef
Introduction to Chef
Chef installation and configuration
ServiceNow Chef basic concepts
ServiceNow Chef menus and modules
Use case for change requests
Summary

Book Details

ISBN 139781785885761
Paperback198 pages
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