Microsoft System Center 2012 Service Manager Cookbook

More Information
  • The practical implementation of the ITSM Framework and Processes
  • How to Personalize SCSM 2012 Administration
  • Configuration of Service Level Agreements
  • How to build the Configuration Management Database
  • Change and Release Management Design
  • Advanced Personalization of SCSM
  • Automation of Service Manager 2012
  • Implementation of Security Roles

Microsoft System Center Service Manager (SCSM) offers enterprises a complete, integrated platform for automating and adapting IT Service Management best practices to your organization's requirements.

Microsoft System Center Service Manager Cookbook provides you with real-world, immediately usable recipes which will show you how to configure and administer System Center Service Manager 2012 and understand how to solve particular problems and scenarios to take this tool further.

In Microsoft System Center Service Manager Cookbook, you will get to grips with practical recipes which will show you how to configure and administer System Center Service Manager 2012. This cookbook features distinct recipes on the practical implementation of ITSM Frameworks and Processes, Microsoft System Center 2012 Service Manager Administration, how to configure Service Level Agreements (SLAs). It will also cover incident and problem management, the design of change and release management as well as implementing and editing security roles.

  • Practical cookbook with recipes that will help you get the most out of Microsoft System Center 2012 Service Manager
  • Learn the various methods and best practices administrating and using Microsoft System Center 2012 Service Manager
  • Save money and time on your projects by learning how to correctly solve specific problems and scenarios that arise while using System Center Service Manager
Page Count 474
Course Length 14 hours 13 minutes
ISBN 9781849686945
Date Of Publication 25 Oct 2012


Samuel Erskine

Samuel Erskine is a Systems Management Sr Technical Specialist, Trainer and Author , focused on System Center and MS Cloud technologies. Sam is the content designer and lead author of three Microsoft System Center Cookbooks and co-author of two System Center Unleashed books. He’s also a Microsoft MCT , MVP and a regular speaker at community user groups and conferences worldwide.

Steve Beaumont

Steve Beaumont has worked for more years than he cares to admit within IT, starting with desktop support. He is now the Product Development Director of PowerONPlatforms and a Microsoft MVP within the Cloud and Datacenter Management area, where he helps organizations realize the benefits of the hybrid cloud. He is also a co-author of the Microsoft System Center 2012 Service Manager, Orchestrator and Operations Manager cookbooks.

His passion for everything about System Center, Azure and IT systems management reflects through all areas of his work, presentation and day-to-day life in the form of new and innovative solutions brought to market by PowerONPlatforms.

Anders Asp (MVP)

Anders Asp (MVP) is a Principal Consultant at Lumagate AB with focus on ITSM and automation in the hybrid cloud. He is very active in the community and can regularly be seen speaking at different events, teaching courses, blogging on his blog at, or answering questions on different forums. For his work in the community, he was awarded the Microsoft MVP award in the Cloud and Datacenter area for the first time in 2012 and has since then been renewed as MVP every year.

Anders has been working with Service Manager since 2009, when the product was still in early beta, and has provided endless feedback to Microsoft and seen the product evolve to what it is today. Besides Service Manager, he is also very fond of the whole Microsoft Operations Management Suite and helps customers embrace the management capabilities it offers.

Dieter Gasser

Dieter Gasser is an IT consultant and the management partner of itnetX AG, headquartered in Switzerland. He has a strong focus on the delivery and customization of Service Manager.

Dieter has been working in IT for more than 13 years, and has focused on Microsoft technologies. He started his career as an application and database developer, and later became the IT manager of an international manufacturing company.

In 2010, he entered the systems management and automation market. With both his technical and managerial backgrounds, he has focused on Service Manager. Together with his colleagues, he delivers data center management, automation, and cloud solutions based on Microsoft System Center to customers all across Switzerland.

Andreas Baumgarten

Andreas Baumgarten is a Microsoft MVP and works as an IT Architect with the German IT service provider H&D International Group. He has been working as an IT professional for more than 20 years. Microsoft technologies have always accompanied him, and he can also look back on more than 14 years' experience as a Microsoft Certified Trainer.

Since 2008, he has been responsible for the field of Microsoft System Center technology consulting and ever since has taken part in Microsoft System Center Service Manager (2010, 2012, 2012 R2 and 2016); additionally, he has participated in the Microsoft System Center Technology Adoption Program with H&D since many years.

With his deep inside-technology know-how and his broad experience across the Microsoft System Center product family and IT management, he now designs and develops private and hybrid cloud solutions for customers all over Germany and Europe.

In July 2017, he was awarded the Microsoft Most Valuable Professional (MVP) title for System Center Cloud and Datacenter Management for the sixth year in a row.