Multi-Agent Systems and Handoffs

There are certain tasks that an individual human cannot complete themselves. Instead, an organization of humans (i.e., a team) is needed. Think about any large company. The reason why these big enterprises can complete their objectives is because of an organization of different specialized human beings working together. In the same way, a one-agent system can only go so far. A multi-agent system, however, can do anything.

While a single agent can be highly capable, it has natural limitations. A lone agent often struggles when problems span multiple domains, require diverse expertise, or need parallel processing. For example, a customer support agent might handle simple inquiries well, but it may fall short when the task also involves financial analysis, legal reasoning, or technical troubleshooting. By distributing responsibilities across multiple specialized agents, you can achieve higher accuracy, scalability, and resilience than any single agent...