
Oracle CRM On Demand Administration Essentials
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Subscription
Free Trial for 7 days
$12.99/m after trial
eBook + Subscription
$12.99
eBook
$32.99
Print + eBook
$54.99
What do you get with a Packt Subscription?
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Free ChapterOverview of CRM On Demand
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Steps 1-2-3: Go Live Out of the Box
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CRM On Demand Customization
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Application Customization
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User Access Controls
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Business Process Automation and Management
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Content Management
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Web Services Integration
- Web Services Integration
- CRM On Demand integration abilities
- Enabling CRM On Demand web services
- Listing the available CRM On Demand web services
- Managing sessions in CRM On Demand web services
- CRMOD web service best practices
- CRMOD web service allotment and limiters
- Monitoring web service allotment usage
- Summary
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Reports and Analytics
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Leveraging CRM On Demand Data and Integration Tools
- Leveraging CRM On Demand Data and Integration Tools
- Accessing CRM On Demand data and integration tools
- Importing your contacts
- Oracle Offline On Demand
- Oracle PIM Sync On Demand
- Oracle Outlook E-mail Integration On Demand
- Oracle data loader
- Oracle Migration Tool On Demand
- CRM On Demand Connected Mobile Sales
- Accessing CRMOD content outside the application using On Demand Widgets
- Summary
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Help, Support Ecosystem, and Features in New Releases
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Oracle Partner Offerings
About this book
The CRMOD software is built to world-class industry reference models of customer relationship management, and the service provides all the software and features you would need for a world-class customer relationship management practice. This knowledge is essential to keep the costs of investment low and return on the investment high."Oracle CRM On Demand Administration Essentials" describes the design and discipline of the software and service of CRMOD. It gives you the knowledge to embed the system to a high quality and sustainable effect in your business.This book delves into the details of the CRMOD system to equip the implementation team with the knowledge of the model of customer relationship management to adapt, adopt and advance to suit your business, keep your customers delighted and your competitors gasping. CRMOD is a platform system providing online transactions, reports and analytics and integrations with other systems. Understanding the capabilities of each of these, and bringing them together suitably, helps you build a world-class practice of CRM.The book will start from a definition of the practice of customer relationship management to using the Oracle CRM On Demand technology to support the practice. You will learn what you get out of the box, which can be quite a lot once you begin to explore it in depth. You will then learn to configure and customize the system for both your extended tactical needs and intensive strategic business needs.
- Publication date:
- December 2012
- Publisher
- Packt
- Pages
- 304
- ISBN
- 9781849685009