Microsoft Dynamics 365 Customer Engagement Administration [Video]
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Organization Onboarding
- The Course Overview
- Managing Subscriptions
- Managing Licenses
- Managing Users
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Permission and Security
- Assigning User Roles
- Configuring User Roles
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Administration and Configuration
- Initial Instance Configuration
- Manage System Settings
- Multi-Lingual Support
- Verify Resource Usage
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Platform Performance and System Jobs
- Impact Factors for System Performance
- System Jobs
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Business Management
- Defining Core Business Configuration
- Managing Taxonomies
- Using Queues
- Automation Rules
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Service Management
- Case Management and Generic Configuration
- Terms and Regulations
- Knowledge Base
- Leveraging Templates
- Business Operation
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Data Management
- Importing and Exporting Data
- Duplicate Detection
- Security and Encryption
- Manage Translations
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Auditing
- Configuring Global Auditing
- Granular Auditing
- Audit Logs
- Performance Impact
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Application Management
- Email Configuration
- Document Management
- App for Outlook
- Solution Management
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Enterprise Applications
- Creating New Apps
- Unified Apps
- App Security