Microsoft Dynamics 365 Customer Engagement Administration [Video]

By Nicolae Tarla

This course has been retired. Check out the alternatives below

What do you get with a Packt Subscription?

Organization Onboarding
- The Course Overview
- Managing Subscriptions
- Managing Licenses
- Managing Users
Permission and Security
- Assigning User Roles
- Configuring User Roles
Administration and Configuration
- Initial Instance Configuration
- Manage System Settings
- Multi-Lingual Support
- Verify Resource Usage
Platform Performance and System Jobs
- Impact Factors for System Performance
- System Jobs
Business Management
- Defining Core Business Configuration
- Managing Taxonomies
- Using Queues
- Automation Rules
Service Management
- Case Management and Generic Configuration
- Terms and Regulations
- Knowledge Base
- Leveraging Templates
- Business Operation
Data Management
- Importing and Exporting Data
- Duplicate Detection
- Security and Encryption
- Manage Translations
Auditing
- Configuring Global Auditing
- Granular Auditing
- Audit Logs
- Performance Impact
Application Management
- Email Configuration
- Document Management
- App for Outlook
- Solution Management
Enterprise Applications
- Creating New Apps
- Unified Apps
- App Security