This course focuses on the most common tasks that a Dynamics 365 Administrator must master.

From the basic everyday user management to in-depth security models, performance maintenance and auditing, the administrator must be familiar with all of the aspects required to keep a CRM environment running smoothly. You will start with managing subscriptions and licenses, then will assign and configure user roles. Then, you'll learn how to manage system settings, add multi-lingual support, and utilize user resources. Also, you'll review CRM platform performance and the different types of system functionality. Then, you'll learn how to manage a business, data, and various services using the CRM platform. Lastly, you’ll cover auditing, CRM application management, and the various templates available.

By the end of this course, you will understand the core concepts required for a Dynamics 365 Administrator role.