IBM Lotus Quickr 8.5 for Domino Administration

By Keith Brooks , David Byrd , Mark Harper and 1 more
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  1. Introduction to Team Collaboration with IBM Lotus Quickr

About this book

When the IT strategy calls for maximizing the value of social software for building effective teams, neither social networking nor team collaboration is sufficient on its own. Lotus Quickr Team Collaboration software delivers the promise of social software; but ensuring that a business's social networking site is compliant can be daunting. This book will help you ensure effective and efficient team collaboration by building a solid social infrastructure with IBM Lotus Quickr 8.5.

The book will familiarize system administrators with all the information they need to install, upgrade, and manage IBM Lotus Quickr 8.5. You will also learn to leverage social software principles to foster diverse teams in an interconnected world. This book will help you break virtual boundaries and remove the impediments to the development of high-performance teams through the use of IBM Lotus Quickr 8.5.

This practical book starts off by providing you with a clear, detailed walkthrough of key concepts including collaboration beyond document management, and adopting social collaboration in an enterprise.

We then examine the product architecture of Lotus Quickr services and provide a walkthrough of deployment aspects of Lotus Quickr to provide a scalable environment through clustering. We cover some of the basic tools used to set up and manage the IBM Lotus Quickr server along with unique methods for upgrading to the latest 8.5 version. We provide you with an in-depth look at the concepts of Lotus Quickr Connectors deployment, management, and a new capability around Windows-based single sign-on to solve a variety of problems.

By the end of this book, you will be able to build a well-executed social collaboration platform that delivers the productivity edge needed to succeed in the digitally interconnected business world of today.

Publication date:
February 2011
Publisher
Packt
Pages
252
ISBN
9781849680523

 

Chapter 1. Introduction to Team Collaboration with IBM Lotus Quickr

IBM Lotus Quickr is a team collaboration software that enables business to expedite the flow and sharing of information within a team. Information sharing enables collaboration and fosters team effectiveness. IBM Lotus Quickr helps you remove the impediments to the development of high performance teams.

Bruce Wayne Tuckman is well known for his Group Development Model. Tuckman discusses the four stages a group of individuals go through to become a high performing team. These stages are forming, storming, norming, and the performing stage. IBM Lotus Quickr team collaboration software is the catalyst a business needs to ensure that teaming is effective and efficient.

This chapter will introduce the following foundational concepts around team collaboration in the enterprise:

  • The evolution of IBM Lotus Quickr

  • IBM Lotus Quickr delivers Enterprise 2.0

  • Collaboration beyond document management

  • Adopting social collaboration in the Enterprise

 

The evolution of IBM Lotus Quickr


IBM Lotus Quickr was first released in 2007 as services for both Lotus Domino and WebSphere Portal platforms. Lotus Quickr offered similar functionality for Domino-centric as well as enterprise Java users. This marked the evolution of Lotus QuickPlace and Lotus Workplace Collaboration services into Web 2.0 team collaboration software for the enterprise.

The Lotus Quickr software adds additional value by integrating team collaboration with the other aspects of a business' Social Software portfolio. This integrated value is achieved by surfacing the collaborative services in Lotus' Social Software suite of products. End users can experience and interact with Lotus Quickr from such offerings as IBM's Lotus Connections and Lotus Sametime, while using their favorite desktop applications. An alternative office productivity application which Lotus Quickr delivers this integration story in, is IBM Lotus Symphony.

 

IBM Lotus Quickr delivers Enterprise 2.0


In researching the term Enterprise 2.0, you find that the Association for Information and Image Management defines it as:

".. a system of web-based technologies that provide rapid and agile collaboration, information sharing, emergence, and integration capabilities in the extended enterprise."

IBM Lotus' Social Software portfolio delivers this capability to the enterprise.

Its ability to seamlessly integrate social networking tools like blogs, wikis, social bookmarking, talent profiles, and so on, with team collaboration's staple functionality, document management, delivers social collaboration through Lotus Quickr.

Let's take a look at where Lotus Quickr fits in a high performance organization that has embraced the Enterprise 2.0 paradigm. First let's list the components:

  • Lotus Connections Profiles

  • Lotus Sametime people awareness

  • Lotus Quickr Team places

The Wikipedia article on Social Software refers to team collaboration software with a social integrant, as social collaboration software. Lotus Quickr advances the notion of a social element further by leveraging social networks within an organization. Lotus Quickr's integration with Lotus Connections delivers a strong value proposition by melding social networking tools such as Profiles with the Team Collaboration platform, Lotus Quickr Team places.

The flow of a project's execution now becomes one that starts with talent discovery, using the Connections Profiles. The Lotus Connections' Profiles component serves as the talent and skills discovery mechanism when building a team. It is possible to quickly check the individual with identified skills' availability by instantly conversing with them or their management team. This can be achieved using the Lotus Sametime people awareness capabilities from within the Connections Profile application. Once skilled resources are assembled, a place to congregate and share information is then needed. This is where seamless integration with Lotus Quickr delivers the promise of Enterprise 2.0 with Lotus Quickr Team places.

We will take a closer look at the components available to end users in a Lotus Quickr place in subsequent chapters.

 

Team collaboration beyond document management


Document management is a key component of team collaboration. However, for effective social collaboration, mere document sharing is not sufficient. Teaming in today's world requires more flexibility in communication and expression.

Lotus Quickr was designed with today's mobile and digitally interconnected world in mind. Understanding that team collaboration needs to occur at the speed of information, and that the ability for a platform to provide notification through multiple channels becomes key. An example of when notification is crucial, can be when a document has been approved by a key stakeholder. Other instances include, key date or milestone update notifications, a task completed or updated requesting clarification, or even as simple as a new member being added to the team while another member switches roles.

Lotus Quickr is designed to meet you where you want to collaborate from. Lotus Quickr delivers its functionality through a Web-based interface as well as through your favorite desktop applications. The use of desktop applications is enabled through the Lotus Quickr Connectors. The Lotus Quickr Connectors are designed to provide seamless user interaction from within applications such as: Lotus Sametime, enables collaboration on a document in real time with cohorts across the world, Lotus Symphony, enables real time editing and publishing of artifacts from within the document editors, Lotus Notes, enables storing of e-mails as documents into a team place as well as solving the multiple e-mail attachment problem, known to plague e-mail system administrators. Lotus Quickr also provides similar Connector support for the Microsoft Office suite of products.

For additional access points, Lotus Quickr provides REST and Web services APIs that enable an Integrated Systems Vendor to provide added value. These APIs are designed and implemented to ensure that an integrated systems vendor is able to leverage the Lotus Quickr REST and Web services, regardless of the back office platform the Quickr services are provided from Lotus Domino or WebSphere Portal.

 

Adopting social collaboration in the Enterprise


Now its time to get our executives who control the purse strings, to buy in to the need for Social Software in the context of team collaboration. An Information Week article from 2007, entitled Facebook Costs Employers More Than $5 Billion A Year, written by Sharon Gaudin, is enough to discourage IT strategists.

Dispelling some of these long held misunderstandings about Social Software in the enterprise is crucial to its adoption. Pragmatists must focus on the goal of maximizing the people and technology investments that a business has already made.

What about Business Conduct and Content Guidelines?

Ensuring that a business' social networking site is compliant can be daunting, however, social networks have also proven to be self policing due to self interest in ones reputation. It is crucial that leadership within a business participate, as this drives awareness and maintains a high level of professionalism by participants at all levels.

Lotus Connections social networking software makes your business world smaller by breaking down barriers imposed by geography, language, and demographics. The missing link in harnessing this new found advantage of a highly interconnected world is bridged by seamless team collaboration, through Lotus Quickr. Lotus Quickr team collaboration software delivers this capability by integrating with Lotus Connections to deliver a social collaboration platform that is ready for business.

Another concern raised by technology officers considering investing in Social Software is the "Good Enough" phenomenon. An officer could simply look at features and functions with social networking tools and surmise that a tool like Lotus Connections and Quickr are interchangeable. First, lets look at what part of a business' value chain each of these products is designed to address. Lotus Connections is designed to encourage intimacy and build high efficiency cultures within an organization. This brings value to the forming stages discussed before. Team collaboration with Lotus Quickr is designed to promote collaboration to solve very specific problems. The distinction becomes apparent as you consider the value the two tools bring to a business. When the IT strategy calls for maximizing the value of Social Software for building effective teams, neither social networking nor team collaboration is sufficient on their own. We find that social collaboration delivers the promise of Social Software.

 

Summary


Lotus Quickr team collaboration software leverages Social Software principles; integration with a rich set of out of the box capabilities, and the Web 2.0 paradigm in enabling diverse teams in an interconnected world. Lotus Quickr should not be viewed by IT managers as just another entrant to the document management space, but as a well executed social collaboration platform, that delivers the productivity edge needed to succeed in the digitally interconnected business world of today. Lotus Quickr enables IT managers seeking to break the virtual boundaries of geography and demographics, to connect the new college graduate on one side of the world with the 30 year business veteran on the other. Lotus Quickr unleashes a business' global investment.

About the Authors

  • Keith Brooks

    Keith Brooks is the CIO of Vanessa Brooks, Inc., an IBM Business Partner in South Florida and has worked previously for IBM and Lotus. Keith has been working with clients around the world on their IBM Lotus Quickr and Quickplace infrastructures since it was in beta and continues to work with his customers on advanced solutions for Quickr today. Keith has spoken at Lotusphere, The View Admin Conference and various regional Lotus User Group events. Keith is a member of the Technical Board of The View magazine and has published a number of articles related to Quickr as well as other Lotus subjects. Lastly, Keith holds certification as an IBM Lotus Quickr and Sametime Administrator.

    Keith maintains an active blog at http://blog.vanessabrooks.com

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  • David Byrd

    David Byrd is an IBM Senior Certified Executive IT Architect with IBM Software Services for Lotus from Fayetteville, GA. He has been an IBM/Lotus employee for over 9 years in a number of consulting positions covering various technology areas. David has a deep background in virtually all areas of Lotus products and technologies covering areas ranging from low-level API development and collaborative application architectures, to security architectures and messaging architectures. His current focus is on Lotus Quickr as well as other team collaboration technologies and its deployment within enterprise customers. He has worked with Lotus Notes and Domino for over 15 years.

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  • Mark Harper

    Mark is a IBM Certified Consulting IT/Specialist with twenty years of experience in messaging and collaboration system implementation and administration. He possesses a strong knowledge of messaging systems with a focus on Lotus Notes/Domino. He has an extensive background with collaboration including Lotus Quickplace and Domino.Doc, and Lotus Quickr. Mark also poses a strong skill set in messaging system migration products and planning. Mark spent 10 years in the IBM Software Services for Lotus before making the move to Sales and Distribution in January of 2007. I would like to thank my Wife Sonia Harper and my two daughters Amber Harper and Bailey Harper for the support in writing this book. I want to thank my Mother LaVada Harper and Father George “Woody” Harper for pushing me to be the best I could be. I want to thank David Byrd for his help and patience in completing this process. I would also like to thank other co-workers and friends who drive me to better myself and grow everyday. Some of those that have helped me along the way are Jeff Pinkston, Ann Marie Darrough, Holly Rush, Lori Clark, Gene Leo, Johnny Smith, Larry Berthelsen, Bob Miller, Carl Radino, Chris Biega, Luis Benitez, Ted Stanton, Carla Gillespie and Steve Hardison.

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  • Olusola Omosaiye

    Olusola Omosaiye (Sola) is an IBM Software Engineer and IBM Manager with IBM Software Group's Lotus Division.  He has been an IBM employee for 12 years in a number of positions covering various technology areas. Sola has a deep background in technology and software solutions as a Developer, Technology Specialist in Web Content Management as well as serving as a Solutions and Services Architect. Sola is now focused on the business value chain link of social collaboration in the globally connected world. As a Development Manager, Sola leads a team of skilled technical engineers in global delivery of service to the real world deployments of IBM's social software solutions.

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