Citrix XenMobile Mobile Device Management

By Akash Phoenix
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  1. XenMobile™ Solutions Bundle

About this book

XenMobile is an enterprise Mobile Development Management solution with a multitude of technologies within it. It offers security and compliance in IT while giving apps and data freedom to users with mobile devices. The rising prevalence of mobile devices into corporate environments has increased the demand of Enterprise Mobility Management solutions, and XenMobile is one of the best tools to use for it.

This concise guide will help you demystify the XenMobile deployment and management process in a very easy way, covering a range of topics including implementation, management, and troubleshooting of related apps. The illustrations in the book will help you further relate to the scenarios discussed.

This book deals with the implementation, management, and troubleshooting techniques of the complete XenMobile solution. It kicks off with a detailed introduction of each component of the XenMobile solution and their role in the bundle. The next chapters deal with detailed pre and post implementation steps with relevant illustrations including remotely managing mobile devices and enrolling and revoking access on mobile devices. Later, you will cover the techniques to effectively manage mobile devices using the XenMobile solution like remote support, device enrolment, and so on.

The book concludes by showing you how to deploy some commonly known policies and showing the basic troubleshooting steps for known device management issues.

Publication date:
February 2014
Publisher
Packt
Pages
112
ISBN
9781782172147

 

Chapter 1. XenMobile™ Solutions Bundle

Citrix XenMobile is one of the most sought-after MDM solutions in today's market due to its complete end-to-end security offering. Previously known as Zenprise, before the acquisition of the company by Citrix, it offered a Device Management and a Secure Mobile Gateway solution. Later, Citrix added its complete network and virtualized environment support to this solution by integrating the NetScaler Gateway, App Controller, and XenDesktop. This was launched as the XenMobile Solutions Bundle. In this chapter, we will introduce our readers to the XenMobile Solution and all of its components. The topics covered in this chapter are as follows:

  • Introduction

  • Features

  • Deployment flowchart

 

Introduction to XenMobileâ„¢ Solution


The XenMobile Solution allows to manage mobile devices, the applications inside these devices, and the data in these applications. This enables users to access their apps, which may be mobile-, SaaS-, web-, or Windows-based from a universal app store. It provides administrators with a granular level control over the devices and manages them accordingly by implementing multiple security policies. It provides admins with the options to securely deliver productivity apps such as e-mails or intranet websites to end users. Also, it permits options to securely wrap applications before deployment without compromising application security and productivity.

With more and more enterprises welcoming the Bring Your Own Device (BYOD) concept, a scenario where the employees are allowed to bring their own devices at work, XenMobile components allow admins to securely manage these devices without hampering the end-user device experience.

In this section, we will introduce our readers to the following XenMobile Solution components and their role in the XenMobile Solution:

  • NetScaler Gateway: This is a secure, access-control management solution allowing users to securely access internal resources. It also provides administrators with granular control policies to manage how devices will function once they are connected to internal resources. These internal resources can be an intranet portal, corporate e-mails, or in-house apps.

  • XenMobile Device Manager: The XenMobile Device Manager allows administrators to manage devices, users, enroll devices, deploy applications and files, and set policies. XenMobile Device Manager also has the option to integrate Active Directory and detailed reporting features.

  • App Controller: App Controller allows users to access the Web, SaaS-based applications, iOS and Android apps, and integrate ShareFile apps on their device from anywhere on an internal network. When integrated with NetScaler Gateway, the XenMobile Solution provides the users with access to these resources from an external network. Administrators have granular security policies to implement on devices connecting either from an internal or external network.

  • MDX Toolkit: The MDX toolkit is a software that must be installed on Mac OS to wrap iOS or Android-based apps and ensures the apps are secure and compliant when installed on end-user devices. Administrators can also define a set of default policies while wrapping the app to limit how it works.

  • Worx Apps: These are client-based apps that communicate with App Controller and allow users to access internal resources anywhere. They contain Worx Home for user enrollment, Worx Web to access web-based resources, and WorxMail for accessing corporate e-mails.

  • ShareFile: This is a cloud-based, file-sharing service that enables users to securely share documents from different apps or access shared resources on a desktop from mobile devices. ShareFile data can be accessed as an app, web resource, or through integration with Outlook as an add-in.

    The XenMobile Solution with its components creates a highly secure and enterprise-compliant solution. The following diagram is a detailed network diagram for the XenMobile Solution provided by Citrix:

    © Citrix Systems, Inc. All Rights Reserved.

 

XenMobileâ„¢ Solution features


XenMobile contains some of the most sought-after features when compared to its competitors. In this section, we will list some of the features available in XenMobile, as follows:

  • Configuring, provisioning, and managing mobile devices on Windows Mobile, Symbian, iOS, and Android platforms

  • Mobile Content Management using SharePoint and network-driven integration

  • Secure mobile web browser

  • App-specific micro VPN

  • Integrating Windows apps

  • Unified app store

  • Secure document sharing, syncing, and editing

 

The deployment flowchart


While implementing a Mobile Device Management (MDM) solution, it's very important to have a deployment pattern. This helps in understanding which components are required or are not suitable as per the environment needs. This brings in the requirement to have a detailed flowchart of the Solution deployment. The following diagram shows the Citrix-recommended best practice's deployment flowchart for the XenMobile Solution:

© Citrix Systems, Inc. All Rights Reserved.

Explanation

In this section, we will break down the deployment flowchart to understand the component selection phase. The flowchart is based upon our requirements and will vary from one scenario to other.

Phase 1

The essentials for phase 1 are as follows:

  • Requirement: Do we want an MDM solution to manage the enrolled devices?

  • Decision: If an MDM solution is required, then we proceed with the XenMobile Device Manager installation; alternatively, we can move to the next requirement

Phase 2

The essentials for phase 2 are as follows:

  • Requirement: Is application and content management required?

  • Decision: If application and content integration is required then we can deploy the XenMobile Solutions Bundle; alternatively, move to the next requirement

Phase 3

The essentials for phase 3 are as follows:

  • Requirement: Will there be users accessing the integrated applications and data from the public Internet?

  • Decision: If Yes, then move ahead with the NetScaler Gateway deployment; alternatively, move to the next requirement

Phase 4

The essentials for phase 4 are as follows:

  • Requirement: Is access to XenApp or XenDesktop required?

  • Decision: If Yes, then connect using StoreFront

 

Summary


This chapter provided a brief overview of XenMobile Solution and each of its components. We also covered many of its features make it unique and the Network architecture of the solution. Additionally, we have addressed the best practice deployment flowchart of the XenMobile Solution as recommended by Citrix.

In the upcoming chapter, we will cover the deployment prerequisites for XenMobile Solution.

About the Author

  • Akash Phoenix

    Akash Phoenix  is a leading Messaging and Enterprise Mobility Solutions expert with a diverse global background in technologies such as Microsoft Exchange, Windows Servers, Cisco Ironport and ISE, Citrix® NetScaler® Gateway, and App Controller. Also, he has an in-depth, hands-on knowledge of Enterprise Mobility Management Solutions, such as Citrix® XenMobile™, AirWatch, MobileIron, BlackBerry, SOTI, and many others. He also operates his own blog named TeamXchange on Messaging, Enterprise Mobility, and multiple other technologies.

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