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trixbox CE 2.6

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Kerry Garrison

Implementing, managing, and maintaining an Asterisk-based telephony system
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Book Details

ISBN 139781847192998
Paperback344 pages

About This Book

  • Install and configure a complete VoIP and telephonic system of your own; even if this is your first time using trixbox
  • In-depth troubleshooting and maintenance
  • Packed with real-world examples and case studies along with useful screenshots and diagrams
  • Best practices and expert tips straight from the Community Director of trixbox, Kerry Garrison

Who This Book Is For

If you want to learn how to install and configure either trixbox CE systems or Asterisk-based PBX systems, without struggling with confusing configuration files and cryptic scripts, this is "the" book for you. This book will also benefit readers who use trixbox CE and want to learn all its features, and how best to use them. It is ideal for any user wishing to set up a telephony system for small business usage. No previous knowledge of Trixbox or networking is required, although some basic knowledge of PBX and Linux would be an advantage.

Table of Contents

Chapter 1: Introduction to open source PBX systems
What is a PBX?
The PSTN
Voice over IP
Asterisk—the brain of the PBX
The history of Asterisk
Summary
Chapter 2: What is trixbox?
Asterisk@Home to trixbox—the name change
trixbox, trixbox CE, Pro, SE, EE, CCE?
Prerequisite skills
trixbox components
What is trixbox CE all about?
Difference between Asterisk and trixbox
The limitations of trixbox
Fonality support of trixbox CE
trixbox CE features
The history of trixbox
Is trixbox CE for me?
The future of trixbox CE
Hardware we will need to have
Connecting a phone
Connecting to an analog phone line
VoIP providers
Where to get more information
Summary
Chapter 3: Installing trixbox
Download the ISO image
Burning the CD
Preparing for installation
Installing trixbox CE
Basic system configuration
Updating trixbox CE from the command line
Using the web interface
Web MeetMe (MeetMe)
Admin mode
System Status
Package Manager
PBX menu
System menu
Settings menu
Summary
Chapter 4: Configuring trixbox CE
PBX Settings tool
Trunks
Setting up an outbound route
Setting up a ring group
Setting up an IVR
Setting up an inbound route
Summary
Chapter 5: Planning your trixbox deployment
The design plan
Departmental considerations
Location considerations
Planning exercise
Ring groups
Call queues
Agents
Connectivity
DID numbers (Direct Inward Dial)
Telephones
Softphones
IVR menu
Fax requirements
Case studies
Summary
Chapter 6: Hardware configurations
TDM cards
Manual configurations for TDM cards
Configuring endpoints
Other devices
Summary
Chapter 7: Network considerations
Combined or segmented network
Network services
Remote users / VoIP services
QoS
Summary
Chapter 8: Advanced trunking
ENUM
Connecting two trixbox CE systems together
DUNDi
Handling emergency calls
Summary
Chapter 9: PBX functions and features
Standard features
Voicemail features
User area
Summary
Chapter 10: PBX settings in detail
Basic settings
Inbound Call Control
Internal options and configuration
Summary
Chapter 11: Maintenance and reporting
System updates
Checking system health
Reporting tools
Summary
Chapter 12: Troubleshooting
Getting to know Asterisk
Troubleshooting SIP extensions and trunks
Troubleshooting IAX2 extensions and trunks
Troubleshooting zap channels
Troubleshooting VoIP problems
Troubleshooting echo problems
Hardware troubleshooting
Whose your Dahdi?
Summary
Chapter 13: trixbox utilities
PBX menu
System menu
Settings menu
Command-line tools
Summary
Chapter 14: Designing a good call flow
Call-flow feature review
Flowcharting your call flow
Design guidelines
Design scenarios
Summary
Chapter 15: Securing your trixbox server
Start with a good firewall
Stopping unneeded services
Securing SSH
Extension security
Additional security
Summary
Chapter 16: HUD
Desktop convergence / improved productivity
HUD features
Managing HUD users
Managing permissions
Summary
Chapter 17: Introduction to trixbox Pro
trixbox Pro versus trixbox CE
trixbox Pro Editions
Managing trixbox Pro
Managing extensions
A.C.D. (Call Center Edition)
Additional admin features
User features
Summary

What You Will Learn

  • Set up a basic system to make and receive phone calls, make calls between extensions, and utilize basic PBX functionality
  • Deploy different features of this telephony system with best practices and expert tips
  • Create custom features like redirecting calls for 411 to a free provider
  • Gain expert insight to avoid common implementation mistakes
  • Explore the extensive personalization capabilities in the community edition of trixbox
  • Discover the pros and cons of segmented versus combined networks, and network considerations for using VoIP services and supporting remote users
  • Connect to other trixbox CE systems using trunk techniques to branch them whether they are on your network or not
  • Get both basic and advanced call reports using the trixbox CE dashboard CDR Reports tool
  • Provide extra functionality not provided by other tools using the trixbox CE Dashboard
  • Perform routine maintenance for smooth running and troubleshoot the system when things are not going right
  • Secure your system using essential methods like a good firewall, changing access to the SSH service, and adding login attempt protection to your extensions

In Detail

The open source telephony platform trixbox CE is designed to implement a PBX system with features typically reserved for large enterprise businesses. trixBox allows an individual or organization to set up a telephone system with traditional telephone networks as well as internet-based telephony or VoIP. The task is time consuming and involves a lot of technical skills.

This book comes to your rescue to set up a VoIP system fast and easily using trixbox CE. It is the successor to the highly successful book; trixbox Made Easy, written by Kerry Garrison, the Community Director for trixbox CE.

If you are already familiar with Asterisk Open Source PBX, trixbox CE provides a comprehensive web-based GUI to make managing an Asterisk-based system much easier than dealing with confusing configuration files.

The book begins by introducing telephony concepts before detailing how to plan a telephone system and moving on to the installation, configuration, and management of a feature-packed PBX. This book is rich with practical examples and tools. It will give you all of the information and skills needed to implement your own trixbox CE PBX system for yourself or even to resell to potential clients.

Kerry's original book, trixbox Made Easy, made it possible for anyone to set up a trixbox-based telephony system. The emphasis of this book is to take an in-depth look at trixbox CE and expose all of the features to the typical user. By making the system easier to understand and use, trixbox CE users will have even more power available to them as they implement their own PBX solutions.

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