Openfire Administration

A practical step-by-step guide to rolling out a secure Instant Messaging service over your network

Openfire Administration

Starting
Mayank Sharma

A practical step-by-step guide to rolling out a secure Instant Messaging service over your network
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Book Details

ISBN 139781847195265
Paperback232 pages

About This Book

  • Build a feature-packed Instant Messaging network using free open-source Openfire server
  • Set up an efficient and secure IM service that spans multiple offices
  • Connect with users over external IM networks, integrate VoIP, and more
  • Easy to understand, with clear step-by-step instructions and examples

Who This Book Is For

This book is for System Administrators who want to set up an in-house enterprise IM system using Openfire.

The reader will need experience in managing servers on any operating system.

Table of Contents

Chapter 1: Introduction
IM In The Enterprise?
But Will IM Work for "Me"?
Is Openfire The Right IM Server for Me?
Summary
Chapter 2: Installing and Using Openfire
Preparing Your System
Fuse Life into Openfire
Using The Server
Summary
Chapter 3: Fine-Tuning Openfire
Get To Know Your Server
Policing and Tuning The Server
Extending with Plugins
Summary
Chapter 4: Organizing Users
Adding Users
Organizing Users into Groups
Pre-populating Rosters
Summary
Chapter 5: Hooking up With a Directory Service
Adding Users Via OpenLDAP
Adding Users via Active Directory
Editing the config File
Summary
Chapter 6: Effectively Managing Users
Searching for Users with the Search Plugin
Get Email Alerts via IM
Broadcasting Messages
Managing User Clients
Private Data Storage
Importing/Exporting Users
Summary
Chapter 7: Connecting to Other Services
Why Connect via Openfire?
The Openfire Gateway
Scenario #1: Enabling Yahoo! Messenger for All Users
Scenario #2: Enabling IRC for IT and Devs
Scenario #3: Enabling Experimental Google Talk for Some Users
Connecting to VoIP
Summary
Chapter 8: Playing Big Brother
Monitoring and Filtering Content
Auditing Messages
Advanced Archiving Settings
Searching Archives
Light-Weight Third-Party Archiving Apps
Summary
Chapter 9: Large-scale Openfire
Enabling Database Support in Openfire
Scaling Openfire
Scaling with Connection Managers
Summary
Chapter 10: Communication Across Multiple Locations
Linking Two Branches
Setting up Server-to-Server Communications
Summary
Chapter 11: Running an Online Helpdesk
Installing Fastpath and Webchat
Creating a Helpdesk
Diversifying Workgroups with Queues
Configuring The Helpdesk
Putting the Helpdesk Online
Monitoring Sessions, Reports, and Usage Statistics
The Agent's Perspective
Summary

What You Will Learn

  • Explore the advantages of IM over other communication modes and Openfire's features so that you can choose the best communication tool with the best server
  • Install and run Openfire; configure different IM clients over Windows and Linux
  • Extend with plug-ins to make your network feature-packed
  • Manage your users and groups; add users via a Directory Server like OpenLDAP and Active Directory and import/export users from other networks
  • Connect with users over external IM networks, connect with external VoIP solutions expanding your network's ability
  • Monitor and filter content, audit messages, and manage archives as per regulation
  • Set up an Openfire cluster and scale Openfire with connection managers
  • Set up server-to-server communication, add users from a remote network, and transfer files across servers
  • Enable database support in Openfire to handle thousands of users concurrently
  • Install Fastpath and webchat to create and configure a helpdesk
  • Maintain the server by monitoring sessions, reports, and usage statistics

In Detail

Openfire is a free, open-source and full featured Jabber-based Instant Messaging server.

This book is a guide to setting up Openfire, tweaking it, and customizing it to build a secure and feature-rich alternative to consumer IM networks. The features covered include details about setting up the server, adding and handling users and groups, updating, and extending the service with plug-ins, connecting with users on external IM networks, connecting with external voice over IP solutions and more, with user-friendly instructions and examples so that you can easily set up your IM network.

The book deals with several features of Openfire to streamline communication within an enterprise and beyond. It shows how to configure Openfire to allow only secured connections. It then explains how Openfire complements other existing services running on your network. Managing and fostering IM as a real-time collaboration and communication tool is what this book is about.

Authors

Table of Contents

Chapter 1: Introduction
IM In The Enterprise?
But Will IM Work for "Me"?
Is Openfire The Right IM Server for Me?
Summary
Chapter 2: Installing and Using Openfire
Preparing Your System
Fuse Life into Openfire
Using The Server
Summary
Chapter 3: Fine-Tuning Openfire
Get To Know Your Server
Policing and Tuning The Server
Extending with Plugins
Summary
Chapter 4: Organizing Users
Adding Users
Organizing Users into Groups
Pre-populating Rosters
Summary
Chapter 5: Hooking up With a Directory Service
Adding Users Via OpenLDAP
Adding Users via Active Directory
Editing the config File
Summary
Chapter 6: Effectively Managing Users
Searching for Users with the Search Plugin
Get Email Alerts via IM
Broadcasting Messages
Managing User Clients
Private Data Storage
Importing/Exporting Users
Summary
Chapter 7: Connecting to Other Services
Why Connect via Openfire?
The Openfire Gateway
Scenario #1: Enabling Yahoo! Messenger for All Users
Scenario #2: Enabling IRC for IT and Devs
Scenario #3: Enabling Experimental Google Talk for Some Users
Connecting to VoIP
Summary
Chapter 8: Playing Big Brother
Monitoring and Filtering Content
Auditing Messages
Advanced Archiving Settings
Searching Archives
Light-Weight Third-Party Archiving Apps
Summary
Chapter 9: Large-scale Openfire
Enabling Database Support in Openfire
Scaling Openfire
Scaling with Connection Managers
Summary
Chapter 10: Communication Across Multiple Locations
Linking Two Branches
Setting up Server-to-Server Communications
Summary
Chapter 11: Running an Online Helpdesk
Installing Fastpath and Webchat
Creating a Helpdesk
Diversifying Workgroups with Queues
Configuring The Helpdesk
Putting the Helpdesk Online
Monitoring Sessions, Reports, and Usage Statistics
The Agent's Perspective
Summary

Book Details

ISBN 139781847195265
Paperback232 pages
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