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Microsoft Lync 2013 Unified Communications: From Telephony to Real Time Communication in the Digital Age

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Daniel Jonathan Valik

Being ahead of the game in communications is a great business asset. This book will educate you in the recent thinking on Unified Communications and clarify the technical side. It’s a revelatory read for both corporate and IT decision makers.
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Book Details

ISBN 139781849685061
Paperback224 pages

About This Book

  • A real business case and example project showing you how you can optimize costs and improve your competitive advantage with a Unified Communications project
  • The book combines both business and the latest relevant technical information so it is a great reference for business stakeholders, IT decision makers, and UC technical experts
  • All that you need to know about Unified Communications and the evolution of telecommunications is packed in this book

Who This Book Is For

This book is targeted at three audiences: business decision makers, technical advocates, and IT decision makers. As this is also a fundamental book on real time collaboration technology, it is also suitable for anyone who is interested in the future of communications.

Table of Contents

Chapter 1: Innovation of Communication and Information Technologies
Defining communication
Summary
Chapter 2: Information Technology Meets Knowledge Management
Microsoft SharePoint Server as a knowledge platform
YouTube as a video knowledge portal
Summary
Chapter 3: Business Cooperation in the World of the World Wide Web
What technological barriers are we talking about?
Summary
Chapter 4: Value and Potential for End Users
Technology supports our daily life
Persistent instant messaging
Being mobile – the mobility advantage
From Roundtable and Email to CRM
Do more with real-time messaging
The great advantage of the unified communications platform
Developing your own UC add-ons
Summary
Chapter 5: Cost Optimization Approaches
Need for an efficient communication solution
Optimization opportunities with UC
Business value assessment
Summary
Chapter 6: Unified Communications Projects in Practice
Initial situation
The role of a UC solution
Evaluating UC solutions
The Microsoft UC solution for Contoso
Additional benefits of UC solution
From decision, Proof of Concept, to rollout of UC
The pilot phase
Implementation of training
The overall concept
Concluding remarks
Summary
Chapter 7: Analyzing the Key Points of a Unified Communications Project
Evaluation phase
Selecting unified communications solution and solution provider
Decision making and pilot phase
Summary
Chapter 8: Technology Inside the Microsoft UC Platform and a Look into the Future
Microsoft Lync Server 2013
Lync topology planning
Server roles and editions
Branch Site with Lync 2013
Operation system and virtualization
Network performance for communication and collaboration
The Lync client
Lync 2013 in contact center deployments
Skype and Lync
Future development
Future vision
Summary

What You Will Learn

  • History of telecommunications
  • From the past to today: Unified Communications, collaborations, social networking, and cloud technology
  • Implement real time collaboration with knowledge management
  • Improve collaboration between companies
  • The business case: where to save costs and optimize inside the company
  • An example project: What factors need to be considered when implementing UC?
  • UC Contact Center, Skype-Lync and Cloud – a way into the future
  • Save and load text, XML, or media assets from local or remote sources, and communicate with websites and their databases to create online scoreboards

In Detail

Unified Communications brings all relevant types of communication technology and modalities together: telephony, chat, availability information, video, sharing, and the integration into line of business software.

"Microsoft Lync 2013 Unified Communications: From Telephony to Real Time Communication in the Digital Age" is a business and technology book combined into one about Unified Communications and it shares everything you need to know: how to evaluate and integrate a Unified Communications project in your own company and how you plan, design, and implement the technology itself. Additionally you get to know current innovations and available technologies for social networking, collaboration, cloud services, contact centers, and also enhanced collaboration for mobile devices. This book also offers a real business case of a transformational project from traditional telecommunications to Unified Communications and what business case you can realize for all business sizes.

Get to know what Unified Communications is about and how you can use it in your company to reduce cost and increase the level of effective communication and collaboration.

This book offers you eight compelling chapters with a mix of business and technology content. Unified Communications is a great and very important topic in the evolution of how we communicate and collaborate and on how to create a better interface to customers and business partners.

"Microsoft Lync 2013 Unified Communications: From Telephony to Real Time Communication in the Digital Age" is a unique book which brings business relevant content and technical details of Unified Communications together in one place with everything that you need to know.

In this book, you will learn how you can use the benefits of innovative communication technology for your business and how this technology can be implemented in your company’s environment.

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