Mastering ServiceNow: RAW

Conquer ServiceNow by getting to grips with the power behind the platform

Mastering ServiceNow: RAW

Martin Wood

Conquer ServiceNow by getting to grips with the power behind the platform
This title is available to pre-order now and is expected to be published in
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Book Details

ISBN 139781782174219
Paperback345 pages

About This Book

  • Dig into the foundations of the ServiceNow platform and build powerful custom applications
  • Design feature-rich, responsive, automated workflow systems
  • Leverage the vast capabilities of ServiceNow to super-power your business

Who This Book Is For

This book is intended for those who are familiar with web technologies. We start from the computing fundamentals to understand how ServiceNow is architected, working from the ground up to really leverage the full capabilities of the platform.

Table of Contents

What You Will Learn

  • Understand the foundations of the ServiceNow platform in detail
  • Design powerful data-driven applications
  • Control information flow and apply business logic with Business Rules
  • Write efficient and effective client-side JavaScript
  • Explore the working of the Task table
  • Integrate and exchange data with people and systems
  • Create and secure your systems with proper access control
  • Discover and automate other IT systems

In Detail

There is much more to ServiceNow than the common tasks of building an SaaS ITSM Service Desk. The suite of applications built on the powerful platform offers unending possibilities to build, configure, and customize your own powerful applications. Learning how the platform is built will help you make the right design choices and control the capabilities at your fingertips.

This book will help you to understand the fundamentals behind the ServiceNow platform. Throughout the book, we build a simple example application that is designed to highlight the key capabilities of ServiceNow.

In the initial chapters, we build our foundations, walking through the data model, exploring how to write effective scripts to implement business logic, and avoiding the pitfalls that come with flexibility and choice in client-side scripting.

Then, we explore the Task table, a powerful kick-start to any application. You will also learn how to report on and secure your data. To head off potential problems, we look at debugging and diagnosis techniques. And finally, we think about automation and orchestration – how ServiceNow can help control the rest of your IT environment. Packed with hints, tips, and examples, this book helps you to master ServiceNow quickly and efficiently.


This book is currently available as a RAW (Read As we Write) book. A RAW book is an ebook, and this one is priced at 20% off the usual eBook price. Once you purchase the RAW book, you can immediately download the content of the book so far, and when new chapters become available, you will be notified, and  can download the new version of the book. When the book is published, you will receive the full, finished eBook.

If you like, you can preorder the print book at the same time as you purchase the RAW book at a significant discount.

Since a RAW book is an eBook, a RAW book is non returnable and non refundable.

Local taxes may apply to your eBook purchase.


Table of Contents

Book Details

ISBN 139781782174219
Paperback345 pages
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