Getting Started with Spiceworks

Install, configure, and get real results from Spiceworks in just a couple of hours
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Getting Started with Spiceworks

Darren Schoen, Nitish Kumar

Install, configure, and get real results from Spiceworks in just a couple of hours
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Book Details

ISBN 139781782166849
Paperback124 pages

Book Description

Over 2 million IT pros have installed Spiceworks. It helps them with their daily tasks, streamlines processes, and even saves them money, all for free! Getting Started with Spiceworks is an ideal resource to install Spiceworks and run it on your network. After all, over 2 million IT pros can’t be wrong, so learn how to join the Spiceworks IT revolution.

"Getting Started with Spiceworks" starts from downloading the app to having a fully functional Spiceworks installation in just a few minutes. It will cover Network Inventory, Help Desk, Self-Service User Portal, knowledge bases, and more in detail for you to get the most out of Spiceworks.Whether you have a decade of experience or you are new to the IT field, Spiceworks has tools for every IT pro's needs. You will learn how to make your daily tasks easier, streamline existing processes, and even save money with Spiceworks.

"Getting Started with Spiceworks" will walk you through the Spiceworks installation step-by-step. It will cover topics such as configuring Spiceworks to scan your network and organize information, setting up Help Desk and Self-Service User Portal, running reports that dazzle and streamline your purchasing process, and connecting with other IT pros around your area or around the world thoroughly.

"Getting Started with Spiceworks" will provide insights and tips from experts on Spiceworks. It is an ideal guide to progress quickly from installation to Spiceworks being an essential part of your IT day.

Table of Contents

Chapter 1: Setting Up Spiceworks
Installing Spiceworks
Logging in and setting up Spiceworks Admins
Getting into the Spiceworks Community
Summary
Chapter 2: Configuring Network Inventory in Spiceworks
An overview of the Spiceworks network inventory
Setting up a scan in Spiceworks
Navigating the Spiceworks inventory
Customizing groups and scan schedules
Resolving unknown devices
Summary
Chapter 3: Configuring the Spiceworks Help Desk and User Portal
An overview of the Help Desk interface and User Portal
Setting up Spiceworks users, permissions, and e-mail
Standard and Custom Attributes
Creating a ticket in Spiceworks
Extending the User Portal and Help Desk using plugins
Summary
Chapter 4: Configuring Other Spiceworks Features
Reporting in Spiceworks
Network monitoring and alerts in Spiceworks
Purchasing features in Spiceworks
Mobile Device Management in Spiceworks
Other Spiceworks features
Summary
Chapter 5: Taking Spiceworks to the Next Level
Connecting with other IT pros and vendors
Spiceworks extensions in the community
Real-world Spiceworks events
Summary

What You Will Learn

  • Use tips and tricks to install Spiceworks in your environment
  • Configure Spiceworks to scan your network and organize the wealth of information that Spiceworks delivers
  • Set up Help Desk to track issues, time, and improve communication with end users
  • Utilize the powerful reporting engine of Spiceworks
  • Configure Self-Service User Portal to open trouble tickets, and serve as a hub for information
  • Use Spiceworks for Monitoring and Alerts
  • Set up a knowledge base to document issues and resolutions
  • Use Spiceworks for IT Purchasing needs to save you money and time
  • Configure Asset and Warranty information within Spiceworks

Authors

Table of Contents

Chapter 1: Setting Up Spiceworks
Installing Spiceworks
Logging in and setting up Spiceworks Admins
Getting into the Spiceworks Community
Summary
Chapter 2: Configuring Network Inventory in Spiceworks
An overview of the Spiceworks network inventory
Setting up a scan in Spiceworks
Navigating the Spiceworks inventory
Customizing groups and scan schedules
Resolving unknown devices
Summary
Chapter 3: Configuring the Spiceworks Help Desk and User Portal
An overview of the Help Desk interface and User Portal
Setting up Spiceworks users, permissions, and e-mail
Standard and Custom Attributes
Creating a ticket in Spiceworks
Extending the User Portal and Help Desk using plugins
Summary
Chapter 4: Configuring Other Spiceworks Features
Reporting in Spiceworks
Network monitoring and alerts in Spiceworks
Purchasing features in Spiceworks
Mobile Device Management in Spiceworks
Other Spiceworks features
Summary
Chapter 5: Taking Spiceworks to the Next Level
Connecting with other IT pros and vendors
Spiceworks extensions in the community
Real-world Spiceworks events
Summary

Book Details

ISBN 139781782166849
Paperback124 pages
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