ServiceDesk Plus 8.x Essentials
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About This Book
- Learn to quickly set up and effectively use day-to-day IT services
- Understand the vital terminologies in a simplified manner
- Learn to swiftly deal with issues and resolve recurring problems
- Keep track of your assets and plan for safer changes
- Use the tool with easy-to-follow, step-by-step instructions to achieve your milestones
Who This Book Is For
ServiceDesk Plus 8.x Essentials is for IT helpdesk managers, administrators, and staff, serving as a compendium for service management concepts useful for them.