Purchases and Orders
If you want to purchase a video course, eBook or Bundle (Print+eBook) please follow below steps:
- Register on our website using your email address and the password.
- Search for the title by name or ISBN using the search option.
- Select the title you want to purchase.
- Choose the format you wish to purchase the title in; if you order the Print Book, you get a free eBook copy of the same title.
- Click on Add to cart.
- Click on View cart.
- Apply any promotional codes you may have.
- Proceed with the checkout process (payment to be made using Credit Card/PayPal)
You can pay with the following card types:
- Visa Debit
- Visa Credit
- Japanase Credit Bank
New titles are available for purchase up from two months before it's scheduled publication. During this period, you can pre-order a title at a discounted price.
Your pre-ordered print book will be printed and shipped out to you only when it is published. If you have pre-ordered an eBook the download link for the eBook will be available in your Packt account immediately once the book is published.
Your pre-order payment will be taken immediately from your Credit Card/PayPal.
Charging your credit card for pre-orders
When you place your pre-order, we ask for your credit card details. As with all payments to Packt Publishing, these details are entered into the secure servers of our payment provider. They are not at any time held on our local servers. Payment is taken at the point of purchase rather than at the publication date.
Charging PayPal for pre-orders
When you pay for a pre-order with PayPal, payment is taken at the point of purchase rather than at the publication date.
For eBook pre-orders, the link to download the eBook will be available in your account and Print copies will be shipped, once the book is published. You will receive an email notification from us for the below reasons:
- Book Published
- Book Publishing Delayed
- Book Cancelled
You can cancel any pre-orders up to 48 hours before the title is released. Please email firstname.lastname@example.org to cancel your pre-order.
Shipments to the UK, US, Europe, Australia, Brunei, Hong Kong, Indonesia, Japan, Malaysia, the Philippines, Korea, Singapore, Thailand, China, Macau, and Taiwan are free.
There is a charge for shipping to all other countries, which is detailed in the following sections.
We do not ship to PO. BOX addresses.
We print and ship our books from locations in the UK, US, Australia, and India. The service and location we use depends on where you are.
You pay for your book in USD and we ship from the US
We offer free delivery by UPS ground service, which takes 5 to 9 business days depending on your location
You pay for your book in USD and we ship from the US
The shipping charges are 11.90USD per item
Shipping takes 5 to 9 business days depending on your location
You pay for your book in GBP and we ship from UK
All shipments within UK are free
Orders of up to 4 books are dispatched by Royal Mail - Economy
Orders consisting of 5 or more books are dispatched by UPS
Shipping takes 5 business days
You pay for your book in Euros and we ship from the UK
All shipments within Europe are free
Orders of up to 4 books are dispatched by Royal Mail - Economy (Airmail). Shipping takes minimum 5 days and maximum 21 days depending on your location
Orders consisting of 5 or more books are dispatched by UPS and shipping takes 5 to 7 business days, depending on your location
Unfortunately, we are unable to ship to residential addresses in Russia at this time. You can order at commercial/business address only.
Australia and New Zealand
You pay for your book in AUD if based in Australia
Orders from Australia and New Zealand are shipped from Australia
All shipments within Australia are free, whereas the shipping charge for New Zealand is 8 GBP
Shipping to Australia takes 5 to 7 business days for the Victoria and New South Wales metropolitan areas, and up to 12 business days for remote areas of Western Australia, Northern Territory, and Queensland
Shipping to New Zealand takes 6 to 12 business days, depending on location.
Asia (selected countries)
Includes the following countries: Brunei, Hong Kong, Indonesia, Japan, Malaysia, the Philippines, Korea, Singapore, Thailand, Macau, Taiwan, and China
Delivery to most Asian countries (Japan, China, Indonesia, South Korea, Thailand, Hong Kong, Taiwan, the Philippines, and Malaysia) takes 10 to 12 business days
Delivery to Singapore takes 7 to 10 business days
You pay for your book in USD and we ship from India
Orders are dispatched by courier
Shipping takes 8 to 10 days depending on your location
We are unfortunately unable to ship to the following countries: Cambodia, Lao People's Democratic Republic, Myanmar, and North Korea
Rest of the World
For all countries not covered by any of the previous listings, we usually ship by Royal Mail/Air Mail
We charge you a flat rate of 8 GBP per item freight, except India - the Indian shipping charge is INR 525
Delivery to India takes approximately 25 to 30 days
Packages are not traceable; if your order has not arrived after 20 days from despatch, please email us your order details to email@example.com
We are unfortunately unable to ship to the following countries: Cuba, Iran, Iraq, and Syria
No tax is charged on the purchase of any print book. A localised VAT fee is charged only to our European and UK customers on eBooks, Video and subcriptions that they buy. Customers who do not reside in the European Union and UK are not charged any VAT on their eBooks.
Cancellation Policy for Published Printed Books:
You can cancel any order within 1 hour of placing the order. Simply contact firstname.lastname@example.org with your order details or payment transaction id. If your order has already started the shipment process, we will do our best to stop it. However, if it is already on the way to you then when you receive it, you can contact us at email@example.com using the returns and refund process.
Please understand that Packt Publishing cannot provide refunds or cancel any order except for the cases described in our Return Policy (i.e. Packt Publishing agrees to replace your printed book because it arrives damaged or material defect in book), Packt Publishing will not accept returns.
We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on firstname.lastname@example.org with the order number and issue details as explained below:
- If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on email@example.com within one hour of placing the order and we will replace/refund you the item cost.
- Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on firstname.lastname@example.org who will be able to resolve this issue for you.
- You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
- Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
- If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
- Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.
On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on email@example.com within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.
Below are the steps to apply discount codes for your purchase
- Select the eBook/print book of your choice and add to cart
- Click on 'View Cart'
- In the "Do you have a promo code?" field enter your code
- Click on the "Apply" button to apply the discount.
If you have any difficulty in applying the code, please contact firstname.lastname@example.org.
Note: All discounts are applied on the RRP of the eBook/Print Book or Video. A smaller discount will not be applied if the eBook/Video is already available at a higher discount on our site.
If you have purchased a copy of Packt eBook or Print book from our authorised Channel Partners like Amazon, Safari, Flipkart, etc. you are eligible for a 50% discount on RRP from us depending on the book format you have. e.g If you have an eBook from Amazon, then you get a 50% off on the RRP of the Print Book from us and vice versa. Simply email us the proof of purchase (receipt displaying Title name, Third Party Channel Name, Product format, Customer Name and Amount) on email@example.com and we will do the rest.
Note: All discount codes are applied on the RRP of the eBook/Print book/video. If the product is already available at a higher discount, your code may not work.
Email our Customer Relations Team on firstname.lastname@example.org