Getting Started with Dynamics 365 Customer Engagement [Video]

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Getting Started with Dynamics 365 Customer Engagement [Video]

Nicolae Tarla

Getting introduced to the Microsoft Dynamics 365 platform, the deployment options available as well as the platform structure.
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Video Description

Microsoft Dynamics 365 Customer Engagement is currently one of the most successful Customer Relationship Management platforms in the market. It is capable not only of the typical Salesforce automation functionality, but it can also serve various other purposes. This flexibility, along with its various deployment options, makes it a very enticing proposition for businesses of any size.

We focus on the main types of licensing option available for Microsoft Dynamics 365 Customer Engagement. We look at the requirements for each option, and how to choose the right one. You will then learn about core platform structure. We look at the entities, relationships, modules, and internal structure of the platform. Throughout this course we create a trial online environment for use during the course, look at out-of-the-box functional modules, and get a better understanding of the main platform components.

By the end of the course, you will be able to use proper terminology, communicate effectively with system implementers, and understand the relationships between the various technical and functional elements.

Style and Approach

This practical course focuses on presenting basic concepts for new platform users. It also looks at platform elements step-by-step, to help existing users understand the segmentation and relationships between various functional modules and platform components.

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What You Will Learn

  • Host Dynamics 365 on-premise
  • Host Dynamics 365 with third-party hosting providers
  • Leverage Dynamics 365 Online
  • Discover the core components of the Dynamics 365 platform
  • Explore the concept of entities
  • Delve into the concept of modules

Authors

Video Details

ISBN 139781788292887
Course Length2 hours 11 minutes
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