Configuring and Extending Dynamics 365 Customer Engagement [Video]

Configuring and Extending Dynamics 365 Customer Engagement [Video]

Nicolae Tarla

Manage and configure Dynamics 365 Customer Engagement applications and services
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Video Description

Dynamics 365 is currently the result of Microsoft merging its traditional CRM platform with its ERP one. The platform is not only capable of typical salesforce automation and ERP functionality, but can also be extended to serve various other purposes. This course focuses on the various deployment models, as well as the overall platform structure.

Microsoft Dynamics 365 is currently the result of Microsoft merging its traditional CRM platform with its ERP one. While the Dynamics CRM platform was already one of the leaders in the market, this new ability to unify traditional CRM with ERP functionality with reduced effort may well be the differentiating factor going forward. The platform is not only capable of typical salesforce automation and ERP functionality, but can also be extended to serve various other purposes. This flexibility, along with the various deployment options available, makes it a very enticing proposition for businesses of any size.

This course focuses on the various deployment models, as well as the overall platform structure. This information will build a knowledge base to help new users understand how this platform can be leveraged to create enterprise solutions.

The code bundle for this video course is available at: https://github.com/PacktMrunal/Configuring-and-Extending-Dynamics-365-Customer-Engagement

Style and Approach

Minimal knowledge of Dynamics 365 is assumed, as this course builds on the knowledge and understanding gained from the previous course.

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What You Will Learn

  • Solutions as containers of configurations and customizations
  • Making a usable prototype from various nuts and bolts
  • Defining and enforcing business processes
  • Various ways of automating and guiding the user toward the end result
  • The platform provides assistance and validates user actions
  • Get to data in a simple and meaningful way
  • Data visualization and analytics

Authors

Video Details

ISBN 139781788290319
Course Length1 hour 40 minutes
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