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Building Enterprise Ready Telephony Systems with sipXecs 4.0

You're reading from Building Enterprise Ready Telephony Systems with sipXecs 4.0

Product type Book

Published in Jul 2009

Publisher Packt

ISBN-13 9781847196804

Pages 314 pages

Edition 1st Edition

Languages

Concepts

Table of Contents (17) Chapters

Building Enterprise-Ready Telephony Systems with sipXecs 4.0

Credits

About the Author

About the Reviewer

1. Preface

1. Introduction to Telephony Concepts and sipXecs

2. System Planning and Equipment Selection

3. Installing sipXecs

4. Configuring Users

5. Configuring Phones in sipXecs

6. Connecting to the World with sipXecs

7. Configuring sipXecs Server Features

8. Using sipXecs—The User Perspective

9. Configuring Advanced sipXecs Features

10. Utilizing the sipXecs ACD Service

11. Maintenance and Security

Glossary

External monitoring of system availability

There are several system services that are critical to sipXecs operating properly. These services should be monitored from an external monitoring solution that can provide up/down notifications and paging for support staff. There are several solutions available on the market to support this type of service, Zenoss (open source) and What's Up Gold being two of the more popular.

Services running on PBX server:

sipxsupervisor
sipxrls
sipxpresence
sipxpark
sipxconfig-agen
sipstatus
sipregistrar
sipXvxml
sipXproxy
ruby
sipxacd *— only if ACD is enabled on server
freeswitch *— only if conferencing is enabled on server

The following services may be provided by other network servers or by the PBX but are critical to proper operation of the system and should thus be monitored:

NTP
DNS
NTP
DHCP

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