Become a Kano Analysis Specialist: Get Trained to Prioritize Customer Needs with Kano Analysis and Achieve Kano Analysis Specialist Certification, a tool is used by Six Sigma practitioners [Video]

With increasing competition and constantly changing customer requirements, it has become exceedingly important to learn the art and science of prioritizing the most important needs and requirements of your customers. Kano Analysis is a unique tool that has a structured approach to understand these customer requirements, translate those needs/requirements into specific categories, and prioritize them. This tool is extensively used by Six Sigma Green Belts and Black Belts in their Lean Six Sigma projects. Kano Analysis is most effective in the Define Phase of any Six Sigma Green Belt or a Six Sigma Black Belt project. In the Define Phase, the Green Belt or the Black Belt looks for pain areas of the business process. When Kano Analysis is used, it helps understand customer requirements and provides a laser-sharp focus on only those requirements that your customers care about. This tool can also be used as a standalone tool that is independent of a Six Sigma project. If you want to thrive in today’s competitive environment, you must make your customers your raving fans. This is only possible when you focus and deliver exactly what your customer wants. Kano Analysis is the only tool that helps you identify what your customers exactly want. All resources and code files are placed here: https://github.com/PacktPublishing/Six-Sigma-Green-Belt-Kano-Analysis-Specialist-Certification

Understand and explore Kano analysis Learn about the different types of customer requirements Learn how to build the Kano Analysis Grid How to create and administer the Kano questionnaire Learn how to use the Kano evaluation table Learn how to systematically prioritize the identified requirements