Workshop in a Box: Communication Skills for IT Professionals

Unlock the secrets of effective communication to transform the way you interact and solve problems with your team, and maximize the value of your IT skills

Workshop in a Box: Communication Skills for IT Professionals

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Abhinav Kaiser

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Unlock the secrets of effective communication to transform the way you interact and solve problems with your team, and maximize the value of your IT skills
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Book Details

ISBN 139781783000760
Paperback154 pages

Book Description

Modern business is built on tech - an IT team that is able to deliver results to meet internal and customer demands is essential, and should not be underestimated. Yet while sharp technical knowledge is an integral component of a team’s talents, effective communication is paramount. The ability to understand and explain problems, issues and ideas is vital, and ensures that tech has a lasting impact and within your business.

Become a better communicator with this self-learning guide, and find out how important effective communication is in a world that depends upon technology.

Get to grips with a range of different methods of communication, and learn how to navigate the nuances of each. Find tips and exercises to help you develop strategies to deal with a range of different situations and issues, and explore how to create quality presentations, reports, business cases, and proposals.

With everything from the fundamentals of day to day interaction with colleagues, customers and clients to communicating complex and business critical ideas and information covered, this book will help you become a better communicator – and will demonstrate how effective communication can help you get ahead in IT.

Table of Contents

Chapter 1: Communication Training
How to use this communication training guide
Strategy for trainers
Quality in communication
The PDCA circle
Summary
Chapter 2: From Governance to Communication
Communication and organizational structure
Communication and governance
The communication process
Basics of communication
Summary
Chapter 3: Written Communication
Forms of written communication
Jargon
Project updates
E-mails
Visual communication
Business instant messaging
Social media communication
Summary
Chapter 4: Listening and Questioning for Effective Communication
Listening – core of communication
Power of questioning
Summary
Chapter 5: Telephone Communication
Telephonic communication
Telephony etiquette for effective communication
Summary
Chapter 6: Face-to-face Communication
When to employ face-to-face communication
Other benefits of face-to-face communication
Types of face-to-face communication opportunities
Meetings
Nonverbal communication – body language
Facial expressions
Conflict management
Controlling face-to-face Interactions
Summary
Chapter 7: Showcasing and Presentation
Importance of presentations for employees
Four types of presentation
Four pillars of presentation
Pillar 1 – understanding the objective of the presentation
Pillar 2 – analyzing the audience for the presentation
Pillar 3 – slide preparation
Pillar 4 – presentation delivery
Creating content for effective presentations
Delivering effective and efficient presentations
Summary
Chapter 8: Reports, Proposals, and Business Cases
Reports
Business proposals
Business cases
Summary

What You Will Learn

  • Explore and master a range of communication methods
  • Learn how body language can communicate feelings and attitudes
  • Develop your relationships by learning listening and questioning techniques
  • Create effective presentations, reports, business cases and proposals
  • Explore and avoid the pitfalls of jargon
  • Learn more about the role of communication in conflict management
  • Get to grips with strategies to cultivate a culture that recognizes the value of effective communication

Authors

Table of Contents

Chapter 1: Communication Training
How to use this communication training guide
Strategy for trainers
Quality in communication
The PDCA circle
Summary
Chapter 2: From Governance to Communication
Communication and organizational structure
Communication and governance
The communication process
Basics of communication
Summary
Chapter 3: Written Communication
Forms of written communication
Jargon
Project updates
E-mails
Visual communication
Business instant messaging
Social media communication
Summary
Chapter 4: Listening and Questioning for Effective Communication
Listening – core of communication
Power of questioning
Summary
Chapter 5: Telephone Communication
Telephonic communication
Telephony etiquette for effective communication
Summary
Chapter 6: Face-to-face Communication
When to employ face-to-face communication
Other benefits of face-to-face communication
Types of face-to-face communication opportunities
Meetings
Nonverbal communication – body language
Facial expressions
Conflict management
Controlling face-to-face Interactions
Summary
Chapter 7: Showcasing and Presentation
Importance of presentations for employees
Four types of presentation
Four pillars of presentation
Pillar 1 – understanding the objective of the presentation
Pillar 2 – analyzing the audience for the presentation
Pillar 3 – slide preparation
Pillar 4 – presentation delivery
Creating content for effective presentations
Delivering effective and efficient presentations
Summary
Chapter 8: Reports, Proposals, and Business Cases
Reports
Business proposals
Business cases
Summary

Book Details

ISBN 139781783000760
Paperback154 pages
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