The Professional Woman's Guide to Conflict Management

Indispensable tools, tips, and techniques for your workplace
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The Professional Woman's Guide to Conflict Management

Elinor Robin, PhD

Indispensable tools, tips, and techniques for your workplace
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Book Details

ISBN 139781783000241
Paperback108 pages

Book Description

A practical handbook that uncovers the hidden dynamics of the workplace and teaches how to successfully manage conflicts.

This practical guide will explore every aspect of workplace conflicts, from learning how to identify problems to deescalating and managing many different types of conflict and people. Develop your management style by discovering effective apology making, gain confidence as you apply your newfound negotiation toolbox to any situation. With self-assessment tools, action plans and key tips, this book is everything to need to expand your arsenal of conflict management, improving relationships and collaborations by studying these real-life scenarios.

Table of Contents

Chapter 1: All About Conflict
What is conflict?
Conflict physiology and the brain
The victim, hero, villain dance
The conflict action plan
Self-assessment
Action steps
Summary
Chapter 2: Women at Work
Women and the new workplace
Business partnerships
Friendship at work
Romance at work
Self-assessment
Summary
Chapter 3: Workplace Conflict in the New Normal – The Reasons and the Costs
The costs of workplace conflict
The reasons for workplace conflict
Communication differences
Communication tips
Management styles
Power – personal, positional, and perception
Core value differences
Vision clashes
Summary
Chapter 4: Conflict Management Styles, Strategies, and Methods
What's your style?
The conflict-management gamut – methods for managing conflict
The Lemon story
Self-assessment
Further reading
Summary
Chapter 5: Becoming an Expert Conflict Manager – Self-reflection and Skill Development
Awakening your conscious conflict ownership
Becoming a master negotiator
Learning to listen
Self-assessment
Further reading
Summary
Chapter 6: Conflict Conversations
Difficult discussions
Conflict analysis and defining the real issue
Fight smart, fight fair
Magical apologies
Dealing with difficult people
Summary
Chapter 7: Making Conflict Management Happen in Your Workplace
Employee loyalty
Creating a conflict-management program for your workplace
Day-to-day action points
Summary
The bottom line

What You Will Learn

  • Learn how to successfully negotiate within the workplace
  • Discover the five key conflict Management strategies
  • Create a conflict management program for your workplace
  • Develop your ability to negotiate and apologize
  • Build an atmosphere of loyalty with your workplace
  • Engage with business partners and work colleagues effectively

Authors

Table of Contents

Chapter 1: All About Conflict
What is conflict?
Conflict physiology and the brain
The victim, hero, villain dance
The conflict action plan
Self-assessment
Action steps
Summary
Chapter 2: Women at Work
Women and the new workplace
Business partnerships
Friendship at work
Romance at work
Self-assessment
Summary
Chapter 3: Workplace Conflict in the New Normal – The Reasons and the Costs
The costs of workplace conflict
The reasons for workplace conflict
Communication differences
Communication tips
Management styles
Power – personal, positional, and perception
Core value differences
Vision clashes
Summary
Chapter 4: Conflict Management Styles, Strategies, and Methods
What's your style?
The conflict-management gamut – methods for managing conflict
The Lemon story
Self-assessment
Further reading
Summary
Chapter 5: Becoming an Expert Conflict Manager – Self-reflection and Skill Development
Awakening your conscious conflict ownership
Becoming a master negotiator
Learning to listen
Self-assessment
Further reading
Summary
Chapter 6: Conflict Conversations
Difficult discussions
Conflict analysis and defining the real issue
Fight smart, fight fair
Magical apologies
Dealing with difficult people
Summary
Chapter 7: Making Conflict Management Happen in Your Workplace
Employee loyalty
Creating a conflict-management program for your workplace
Day-to-day action points
Summary
The bottom line

Book Details

ISBN 139781783000241
Paperback108 pages
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