The Manager's Guide to Employee Feedback

Master this essential skill for new managers and successfully deliver feedback to raise your team’s performance with this practical guide book and ebook.
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The Manager's Guide to Employee Feedback

Glenn Devey

Master this essential skill for new managers and successfully deliver feedback to raise your team’s performance with this practical guide book and ebook.
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Book Details

ISBN 139781783000005
Paperback70 pages

Book Description

Expert Business Coach and trainer Glenn Devey shares with you his inside secrets to delivering the best feedback to engage your staff in their development journey. Critical to your success as a manager is your ability to consistently raise the performance of your team members, and the best leaders let their staff know exactly how they are measuring up. This friendly, engaging guide will give you a shortcut to a management skill that is valuable and rare, but essential to make your mark as a great leader.

Let Glenn show you how to master his tried and tested feedback models, and you'll be able to deal confidently and fairly with your staff even when stakes are high. Step by step, you'll learn to deliver professional and effective reprimands with minimal stress, apply subtle psychological tactics to steer your team towards success, diplomatically deliver feedback to senior leaders, articulate your feedback to keep your team motivated, and deal with difficult feedback situations. Packed with tips, advice, real life case studies and written with humor along the way, this accessible guide will help you to fulfill your management potential.

Table of Contents

Chapter 1: Feedback Fundamentals
Start now!
Where are you now?
Evidence based
Activity focused
Results oriented
Specific
Honesty
Only positive language
Timed well
Summary
Chapter 2: Delivering Balanced Feedback
Meet Brian
My management calendar
Back to Brian
The WIN model
Time to practice
Grown-up appraisals
Back to Brian
Summary
Chapter 3: Addressing Specific Performance Issues
Meet Kate
The BAR model
Tackling an uncomfortable subject
Consolidation exercise
Summary
Chapter 4: Delivering a Reprimand
Meet Trevor
The DESC model
Exercise – Could you have dealt better with a past reprimand?
Summary
Chapter 5: Giving Feedback to Colleagues and Managers
Meet Simon
Deflecting negative behaviors
Techniques for sensitive discussions
Quiz: Chapters 1 to 5
Summary
Chapter 6: Integrating Your New Skills
Improving your delivery
A four-step plan to achieve just about anything
How to balance feedback with encouragement
Action plan
Summary

What You Will Learn

  • Deliver professional and effective reprimands with minimal stress and anxiety
  • Utilize feedback as a method of developing your own skills as a first time manager
  • Learn to use an evidence based approach in your performance discussions
  • Sharpen your language skills to ensure a common understanding of expectations
  • Have the confidence to say what you feel without judging or demotivating your employee
  • Apply subtle psychological tactics that steer your team towards success
  • Create rapid feedback loops that engage the brain quickly while feedback is at its most effective
  • Diplomatically deliver feedback to senior leaders when the stakes are high and tension is present
  • Articulate positive and negative points without triggering a “here it comes” response
  • Balance the use of instructions and questions to engage staff in their own development journey

Authors

Table of Contents

Chapter 1: Feedback Fundamentals
Start now!
Where are you now?
Evidence based
Activity focused
Results oriented
Specific
Honesty
Only positive language
Timed well
Summary
Chapter 2: Delivering Balanced Feedback
Meet Brian
My management calendar
Back to Brian
The WIN model
Time to practice
Grown-up appraisals
Back to Brian
Summary
Chapter 3: Addressing Specific Performance Issues
Meet Kate
The BAR model
Tackling an uncomfortable subject
Consolidation exercise
Summary
Chapter 4: Delivering a Reprimand
Meet Trevor
The DESC model
Exercise – Could you have dealt better with a past reprimand?
Summary
Chapter 5: Giving Feedback to Colleagues and Managers
Meet Simon
Deflecting negative behaviors
Techniques for sensitive discussions
Quiz: Chapters 1 to 5
Summary
Chapter 6: Integrating Your New Skills
Improving your delivery
A four-step plan to achieve just about anything
How to balance feedback with encouragement
Action plan
Summary

Book Details

ISBN 139781783000005
Paperback70 pages
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