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  • Understand how licensing, profiling, and security settings are set for users
  • Perform data modeling and use Salesforce components such as workflows, approvals, validations, layouts, and record types to solve business problems
  • Get to know the reporting basics and use Salesforce analytics to build reports and dashboards
  • Troubleshoot common challenges that administrators face in real-time businesses
  • Get to grips with the Sales Cloud and Service Cloud features provided by the platform
  • Utilize tools such as the data loader to load data into Salesforce
  • Load data using an external ID and understand the importance of Excel VLOOKUP
  • Get familiar with the overall administrator responsibilities for real-time applications

Salesforce is one of the leading platforms for developing cloud-based applications. Primarily, Salesforce is designed for managing the sales processes of an organization, but the platform can be leveraged to develop custom applications. It runs on the platform. With the advantage of having reduced development costs, we can deliver applications in a very short time span. With this book, administrators will learn to tackle a lot of things that pop up in their daily routine.

This book is a comprehensive guide that explains user management, profile management, and the basic building blocks of an application. The book proceeds by explaining the troubleshooting skills needed for an administrator. The best practices and disciplines of data loading are discussed in detail. The book concludes with an overview of sales and service cloud features so that the reader is ready for the advanced configurations of this module. By the end of the book, you will be a competent administrator who can manage and maintain the Salesforce data of your organization successfully.

  • Learn how various components provided by Salesforce can be used to build and administrator Salesforce CRM and applications
  • Focus on the profiles, roles, workflows, and approval processes with screenshots to provide a visualization of the concepts
  • Explore the advanced concepts of management, reporting, and security tools provided by platform with practical insight and illustrations
Page Count 158
Course Length 4 hours 44 minutes
ISBN 9781784398071
Date Of Publication 9 Oct 2014


Mohith Shrivastava

Mohith Shrivastava has been building and architecting Salesforce applications since 2011, when he graduated from the National Institute of Engineering, Mysore.

He is currently a Salesforce MVP and holds multiple Salesforce certifications. He is an active contributor on Salesforce Stack Exchange Community. Mohith has authored Learning Salesforce Einstein and Salesforce Essentials for Administrators for Packt publishing. In his leisure time, he loves exploring the latest technologies and spending time with his family.