Salesforce CRM - The Definitive Admin Handbook (Third Edition)

Successfully administer Salesforce CRM and Salesforce mobile implementations with best practices and real-world scenarios

Salesforce CRM - The Definitive Admin Handbook (Third Edition)

Paul Goodey

5 customer reviews
Successfully administer Salesforce CRM and Salesforce mobile implementations with best practices and real-world scenarios
Mapt Subscription
FREE
$30.00/m after trial
eBook
$23.10
RRP $32.99
Save 29%
Print + eBook
$54.99
RRP $54.99
What do I get with a Mapt subscription?
  • Unlimited access to all Packt’s 6,000+ eBooks and Videos
  • 100+ new titles a month, learning paths, assessments & code files
  • 1 Free eBook or Video to download and keep every month after trial
What do I get with an eBook?
  • Download this book in EPUB, PDF, MOBI formats
  • DRM FREE - read and interact with your content when you want, where you want, and how you want
  • Access this title in the subscription reader
What do I get with Print & eBook?
  • Get a paperback copy of the book delivered to you
  • Download this book in EPUB, PDF, MOBI formats
  • DRM FREE - read and interact with your content when you want, where you want, and how you want
  • Access this title in the subscription reader
What do I get with a Video?
  • Download this Video course in MP4 format
  • DRM FREE - read and interact with your content when you want, where you want, and how you want
  • Access this title in the subscription reader
$0.00
$23.10
$54.99
$29.99 p/m after trial
RRP $32.99
RRP $54.99
Subscription
eBook
Print + eBook
Start 14 Day Trial

Frequently bought together


Salesforce CRM - The Definitive Admin Handbook (Third Edition) Book Cover
Salesforce CRM - The Definitive Admin Handbook (Third Edition)
$ 32.99
$ 23.10
Learning Salesforce Visual Workflow and Process Builder - Second Edition Book Cover
Learning Salesforce Visual Workflow and Process Builder - Second Edition
$ 39.99
$ 28.00
Buy 2 for $35.00
Save $37.98
Add to Cart

Book Details

ISBN 139781784397562
Paperback480 pages

Book Description

The book begins by guiding you through setting up users and security settings and then progresses to configuration, data management, and data analytics. Next, you will swiftly move on to how to set up organization-wide features that affect the look and feel of the application. Process automation, and approval mechanisms are then covered, along with the functional areas of Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce Chatter. At the end of the book, we cover Salesforce mobile apps and mobile administration, along with techniques to further enhance the system and improve the return on investment.

Prerequisites include Enterprise, Unlimited, Performance, or Developer edition of Salesforce CRM along with the System Administrator permission.

Table of Contents

What You Will Learn

  • Configure and control the various organization-wide user interface features in Salesforce CRM
  • Set up and maintain a user and administer appropriate security and login access mechanisms
  • Apply organization security and understand the capabilities of the Salesforce CRM sharing model
  • Create, delete, and customize fields, page layouts, and list views for custom and standard objects
  • Implement the mechanisms for data management and discover the tools to import, update, transfer, and mass delete data

Authors

Table of Contents

Book Details

ISBN 139781784397562
Paperback480 pages
Read More
From 5 reviews

Read More Reviews

Recommended for You

Learning Salesforce Visual Workflow and Process Builder - Second Edition Book Cover
Learning Salesforce Visual Workflow and Process Builder - Second Edition
$ 39.99
$ 28.00
Salesforce Lightning Reporting and Dashboards Book Cover
Salesforce Lightning Reporting and Dashboards
$ 39.99
$ 28.00
Force.com Enterprise Architecture - Second Edition Book Cover
Force.com Enterprise Architecture - Second Edition
$ 47.99
$ 33.60
Visualforce Development Cookbook - Second Edition Book Cover
Visualforce Development Cookbook - Second Edition
$ 39.99
$ 28.00
MQTT Essentials - A Lightweight IoT Protocol Book Cover
MQTT Essentials - A Lightweight IoT Protocol
$ 31.99
$ 22.40
JavaScript : Moving to ES2015 Book Cover
JavaScript : Moving to ES2015
$ 63.99
$ 44.80