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Microsoft Dynamics Sure Step 2010

Progressing
Chandru Shankar, Vincent Bellefroid

The smart guide to the successful delivery of Microsoft Dynamics Business Solutions using Microsoft Dynamics Sure Step 2010 with this book and eBook
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Book Details

ISBN 139781849681100
Paperback360 pages

About This Book

  • Learn how to effectively use Microsoft Dynamics Sure Step to implement the right Dynamics business solution with quality, on-time and on-budget results.
  • Leverage the Decision Accelerator offerings in Microsoft Dynamics Sure Step to create consistent selling motions while helping your customer ascertain the best solution to fit their requirements.
  • Understand the review and optimization offerings available from Microsoft Dynamics Sure Step to further enhance your business solution delivery during and after go-live.
  • Gain knowledge of the project and change management content provided in Microsoft Dynamics Sure Step.
  • Familiarize yourself with the approach to adopting the Microsoft Dynamics Sure Step methodology as your own.
  • Includes a Foreword by Microsoft Dynamics Sure Step Practitioners.

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Who This Book Is For

If you are a Dynamics consultant, developer, or in a customer resources or sales role that requires guidance and knowledge of the ERP/CRM business solutions space or to deliver business solutions that meet or exceed the expectations of your organization, then this book is ideal for you.

Table of Contents

Chapter 1: Background and Concepts
The business solutions market
The importance of a methodology
Why it is critical to have a solid approach for selecting and deploying ERP/CRM solutions
What is Microsoft Dynamics Sure Step?
Microsoft Dynamics overview
What is a project?
Implementing the solution
ERP and CRM implementations—facts and figures
Summary
References
Chapter 2: Solution Selling and Driving Due Diligence
Driving value for the customer and the solution provider
What it means to be solution centric
Solution selling concepts
The Microsoft Solution Selling Process
Summary
References
Chapter 3: Managing Projects
About projects and project management
The four pillars of project success
Project management essentials
Project management adoption
The indispensable organizational benefits
Summary
References
Chapter 4: Selling with Sure Step
The Sure Step Diagnostic phase
A repeatable process for the sales teams
Solution selling to a current customer
Assessing the upgrade requirements
Applying the other Decision Accelerators on upgrade engagements
Supporting the customer's buying cycle
Positioning the solutions for specific industries
Summary
References
Chapter 5: Implementing with Sure Step
Implementation approaches in Sure Step
Waterfall-based implementation project types
Setting up a program for solution rollout
The Sure Step waterfall implementation phases
The Analysis phase
The Design phase
The Development phase
The Deployment phase
The Operation phase
The Agile Implementation project type
Summary
References
Chapter 6: Quality Management and Optimization
Quality management manifestation in Sure Step
Quality control within the project types
The Sure Step Optimization Offerings Roadmap
Summary
References
Chapter 7: Upgrading with Sure Step
Upgrade assessment and the diagnostic phase
Delivering the upgrade
Summary
References
Chapter 8: Project and Organizational Change Management
The Sure Step Project Management Library
Organizational Change Management
The Sure Step "Projects" feature
Summary
References
Chapter 9: A Practical Guide to Sure Step Adoption
Don't park your brain outside
The Sure Step adoption program
Sure Step for Independent Software Vendors
Summary
References
Chapter 10: Summary and Takeaways
What we now know about Sure Step
The future of Sure Step
Key takeaways
Summary
References

What You Will Learn

  •  Understand how to effectively use Microsoft Dynamics Sure Step to implement the right Microsoft Dynamics business solution with quality, on-time and on-budget results.
  •  Learn business solution selling techniques and guidance to accelerate and close a sale, as well as related guidance on specific industries
  •  Discover how Microsoft Dynamics Sure Step support’s your buy cycle, as you progress through your needs assessment, alternatives assessment and risk assessment stages
  •  Examine the different options to choose from for your business solution delivery, including waterfall and agile approaches
  •  Acquire insights into how you can proactively optimize the business solution during implementation, as well as continue to maintain the health of your solution in  production
  •  Determine the approach and tools available to upgrade your business solutions to the current product releases
  •  Gain knowledge in key areas such as the project and change management disciplines provided in Microsoft Dynamics Sure Step
  •  Familiarize yourself with the approach to adopting the Microsoft Dynamics Sure Step methodology as your own

In Detail

Delivering business solutions is more than just product play. Software is often viewed as the enabler; however, the key to success is how the solution is implemented and how the implementations are managed. With this as the background, Microsoft has developed Microsoft Dynamics Sure Step as the full lifecycle methodology for the  Dynamics business solutions portfolio. Microsoft Dynamics Sure Step enables you to maximize your Dynamics investments and increase your efficiency to select, sell, deliver, operate and support your business solution.

This book details the use of the Microsoft Dynamics Sure Step methodology to enable the full lifecycle of Microsoft Dynamics Sure Step business solutions engagements. Guidance is provided on the due diligence process for the customer that overlaps the solution selling cycle for the service provider, through to the solution implementation phases, encompassing on-going maintenance and upgrades.

This book provides detailed coverage of how to use Microsoft Dynamics Sure Step to successfully deliver Dynamics solutions for your business.

The book begins by focusing on the aspects of due diligence and solution selling– whether you are the customer or the service provider, you can learn how you work together to select the right solution to meet the organization’s needs.In the ensuing chapters, you will learn how Microsoft Dynamics Sure Step can help improve the overall quality of your Dynamics business solution, including coverage of proactive and post go-live optimization offerings and a thorough explanation of how to upgrade your Dynamics solutions to the latest release of the products.

Finally, the book discusses the essence of Microsoft Dynamics Sure Step projects and how to successfully deliver these business solutions, including project and change management disciplines and processes.

Additional key topics such as a guide to adopting Microsoft Dynamics Sure Step are also provided if you are looking to develop a consistent process in your organization.

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