Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide

A practical guide to customizing and configuring Microsoft Dynamics CRM 2011 focused on helping you pass the certification exam.

Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide

Progressing
Neil Benson

A practical guide to customizing and configuring Microsoft Dynamics CRM 2011 focused on helping you pass the certification exam.
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Book Details

ISBN 139781849685801
Paperback306 pages

About This Book

  • Based on the official syllabus for course 80294B to help prepare you for the MB2-866 exam
  • Filled with all the procedures you need to know to pass the exam including screenshots
  • Take the practice exam with 75 sample questions to assess your knowledge before you sit the real exam

Who This Book Is For

"Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide" is perfect for IT professionals and developers who work for a Microsoft partner or customer organizations. If you want to demonstrate your expertise and advance your career by obtaining Microsoft certification this book will provide you with the insight you need to succeed.

Table of Contents

Chapter 1: Overview of Microsoft Dynamics CRM 2011
Architecture of Microsoft Dynamics CRM 2011
Supported and unsupported customization
Deployment options
Using an implementation methodology
Customization security roles
Summary
Chapter 2: Configuring the System Settings
Configuring the system settings
Understanding CRM for Outlook settings
Exportable settings
Summary
Test your knowledge
Chapter 3: Configuring the Organization Structure
The organization structure
Business units
Users
Teams
Security roles and privileges
Other security features
Summary
Test your knowledge
Chapter 4: Entity and Attribute Customization
Custom entities
Custom fields
Field-level security
Option sets
Managing entities in a solution
Publishing solutions
Summary
Test your knowledge
Chapter 5: Data Modeling Using Entity Relationships
Introduction to entity relationships
Mappings
Connections
Summary
Test your knowledge
Chapter 6: User Interface Customization: Forms, Views, and Charts
Customising forms
Customizing views
Customizing charts
Summary
Test your knowledge
Chapter 7: Auditing
What is auditing?
Configuring auditing
Auditing user access
Viewing the audit data
Audit permissions
Managing the audit log
Summary
Test your knowledge
Chapter 8: Solutions
Introduction to solutions
Working with solutions
Exporting solutions
Importing solutions
Summary
Test your knowledge
Chapter 9: Sample Certification Exam Questions
Q. 1
Q. 2
Q. 3
Q. 4
Q. 5
Q. 6
Q. 7
Q. 8
Q. 9
Q. 10
Q. 11
Q. 12
Q. 13
Q. 14
Q. 15
Q. 16
Q. 17
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Q. 19
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Q. 45
Q. 46
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Q. 63
Q. 64
Q. 65
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Q. 67
Q. 68
Q. 69
Q. 70
Q. 71
Q. 72
Q. 73
Q. 74
Q. 75

What You Will Learn

  • Learn the application architecture of Microsoft Dynamics CRM 2011
  • Familiarize with the courses and exams which contribute toward Microsoft Dynamics CRM certification
  • Configure the organization structure to meet your security requirements
  • Create custom entities, attributes and relationships to model your data
  • Customize forms, views and charts to meet your user interface requirements
  • Enable auditing, reviewing and managing the audit logs
  • Use solutions to transport your customizations between CRM organizations
  • Prepare for the real exam with a 75-question practice exam including answers

In Detail

Whether you are a consultant for a Microsoft partner, an IT professional, a developer working for a Microsoft customer, or a freelance CRM consultant; this book is the ticket to advancing your career. Stand out in the crowd by obtaining certification MB2-866 Microsoft Dynamics CRM 2011 Customization and Configuration.

The "Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide" covers the official course syllabus including all the topics and procedures you need to know to pass the exam. 'Test Your Knowledge' sections at the end of each chapter offer a 75-question sample exam to help you practice and master the certification test.

The "Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide" covers the official syllabus for course 80294B including a 75-question practice exam.

If you’re new to Microsoft Dynamics CRM or Microsoft certifications then the book kicks off with an overview of both topics before diving into the official syllabus. There are in-depth chapters covering customization basics, the organization structure, entity and attribute customization, entity relationships, user interface customization, auditing, and solutions. Each chapter includes detailed procedures that you need to know for the exam as well as a self-test section to review your learning.

Microsoft endorses IT pros and developers who’ve proven their expertise by attaining the certification. Use this book to supercharge your career by giving yourself an advantage. Stand out in the crowd!

Authors

Table of Contents

Chapter 1: Overview of Microsoft Dynamics CRM 2011
Architecture of Microsoft Dynamics CRM 2011
Supported and unsupported customization
Deployment options
Using an implementation methodology
Customization security roles
Summary
Chapter 2: Configuring the System Settings
Configuring the system settings
Understanding CRM for Outlook settings
Exportable settings
Summary
Test your knowledge
Chapter 3: Configuring the Organization Structure
The organization structure
Business units
Users
Teams
Security roles and privileges
Other security features
Summary
Test your knowledge
Chapter 4: Entity and Attribute Customization
Custom entities
Custom fields
Field-level security
Option sets
Managing entities in a solution
Publishing solutions
Summary
Test your knowledge
Chapter 5: Data Modeling Using Entity Relationships
Introduction to entity relationships
Mappings
Connections
Summary
Test your knowledge
Chapter 6: User Interface Customization: Forms, Views, and Charts
Customising forms
Customizing views
Customizing charts
Summary
Test your knowledge
Chapter 7: Auditing
What is auditing?
Configuring auditing
Auditing user access
Viewing the audit data
Audit permissions
Managing the audit log
Summary
Test your knowledge
Chapter 8: Solutions
Introduction to solutions
Working with solutions
Exporting solutions
Importing solutions
Summary
Test your knowledge
Chapter 9: Sample Certification Exam Questions
Q. 1
Q. 2
Q. 3
Q. 4
Q. 5
Q. 6
Q. 7
Q. 8
Q. 9
Q. 10
Q. 11
Q. 12
Q. 13
Q. 14
Q. 15
Q. 16
Q. 17
Q. 18
Q. 19
Q. 20
Q. 21
Q. 22
Q. 23
Q. 24
Q. 25
Q. 26
Q. 27
Q. 28
Q. 29
Q. 30
Q. 31
Q. 32
Q. 33
Q. 34
Q. 35
Q. 36
Q. 37
Q. 38
Q. 39
Q. 40
Q. 41
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Q. 44
Q. 45
Q. 46
Q. 47
Q. 48
Q. 49
Q. 50
Q. 51
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Q. 53
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Q. 55
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Q. 57
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Q. 64
Q. 65
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Q. 69
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Q. 71
Q. 72
Q. 73
Q. 74
Q. 75

Book Details

ISBN 139781849685801
Paperback306 pages
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